I agree there is no way I'm putting additional hardware at customer location without charging monthly for it because they will always ecpect you to fix it till the end of time, I'm leaning anywhere from $20/month to full price monthly again.
On Wed, Sep 5, 2018 at 11:56 AM Cameron Crum <[email protected]> wrote: > Dish network charges an additional fee for every receiver in your house. > Why wouldn't you at least add on a fee for your trouble? > > On Wed, Sep 5, 2018 at 9:00 AM, Steve Jones <[email protected]> > wrote: > >> We try to do a second service where possible, we charge the full install >> but only 20 bucks a month for the second site. Makes management easier. >> If it's just a midpoint hop because of Los we charge 300 for the ptp >> install and 20 per month maintenance. We reuse recovered gear for the ptp >> where possible. >> If they want service at both locations and it needs ptp, we use a >> mikrotik at the first with two ports bridged to maintain management of the >> ptp and second location. I think they put a second standard install fee on >> top of the 300 for that. And the 20 per month for the service. >> We maintain and service all the equipment under our standard service >> policy (no charge for service calls and replacement of damaged components >> free for everything other than abuse) >> Since we don't charge for truck rolls there is a set of steps the >> customer has to go through over the phone to verify an actual issue. That >> resolves most of it with no truck roll. >> >> >> On Wed, Sep 5, 2018, 7:06 AM Jon Langeler <[email protected]> >> wrote: >> >>> +1 >>> >>> Jon Langeler >>> Michwave Technologies, Inc. >>> >>> >>> On Sep 4, 2018, at 9:36 PM, Adam Moffett <[email protected]> wrote: >>> >>> Yeah, I'd rather do that any day of the week. Frankly, I'm not >>> interested in one time work from most internet customers. They'll try to >>> hold you responsible for that PTP connection until the end of time even >>> though you only got paid for it once. >>> >>> Plus your tech support deals with internet connections every single day >>> so adding one more internet connection for them to support doesn't hurt, >>> but adding special stuff means they have to know how to support the special >>> stuff. >>> >>> Just my 2c. >>> >>> >>> On 9/4/2018 6:26 PM, castarritt wrote: >>> >>> We used to default to offering a PTP for a one time fee, and a ~90 day >>> warranty. Now we default to offering a second PTMP service at the full >>> price, and it is surprising how many people bite on that. We still do >>> some PTPs when customers don't have LOS at the second site, but mostly it >>> is to avoid losing their business by failing to meet their needs. >>> >>> On Tue, Sep 4, 2018 at 2:32 PM Adam Moffett <[email protected]> wrote: >>> >>>> Depends I guess. IMO it's important to have a demarc point. It could >>>> be the CPE, PoE, Surge protector, jack on the wall, whatever. You pick a >>>> point and anything before that point is your responsibility. IMO it should >>>> be a point where you can remotely test everything up to that spot. >>>> Anything past that point is billable either as T&M, or as a recurring >>>> managed service. >>>> >>>> Anything you're doing past the demarc is creating a blurry area in >>>> people's minds. Your techs don't know where to stop working for free, and >>>> the customer doesn't know whether they should call you or call a computer >>>> fixin guy. They'll default to calling you. >>>> >>>> So yeah, I'd do a cheapo point to point link with outdoor bridges for >>>> $400. Or I might do it for $10-$15/month as a recurring service. My rule >>>> of thumb is equipment cost/12, round to fives. If it's a recurring fee >>>> then they'll expect support, so I'd make sure people know they have to meet >>>> the same standards as any other installation, and that the equipment needs >>>> to be remotely manageable. >>>> >>>> If it's a separate, second internet connection then just charge full >>>> price for it. It's putting the same load on your infrastructure as the >>>> first connection, so why they should they get a discount for it? >>>> >>>> -Adam >>>> >>>> >>>> >>>> On 9/4/2018 1:47 PM, Kurt Fankhauser wrote: >>>> >>>> Been having a lot of customers lately wanting internet service in extra >>>> buildings, garages, barns. In the past i have helped them do this but not >>>> added any monthly bill for it and it seems like half the time end up having >>>> to go back for service call to fix an issue in a building basically not >>>> getting any monthly residual for. Does anyone offer to customer the ability >>>> to hook up extra buildings on their property and charge them monthly for >>>> it? I am thinking another monthly bill for same package they are on -$10 >>>> month since its a second building. So if their main home is $50/month >>>> second building is additional $40. Anyone else doing this? >>>> >>>> >>>> >>>> -- >>>> AF mailing list >>>> [email protected] >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> >>> >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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