We charge an additional $200 install for the p2p, but no monthly charge. On Tue, Sep 4, 2018 at 4:27 PM castarritt <[email protected]> wrote:
> We used to default to offering a PTP for a one time fee, and a ~90 day > warranty. Now we default to offering a second PTMP service at the full > price, and it is surprising how many people bite on that. We still do > some PTPs when customers don't have LOS at the second site, but mostly it > is to avoid losing their business by failing to meet their needs. > > On Tue, Sep 4, 2018 at 2:32 PM Adam Moffett <[email protected]> wrote: > >> Depends I guess. IMO it's important to have a demarc point. It could >> be the CPE, PoE, Surge protector, jack on the wall, whatever. You pick a >> point and anything before that point is your responsibility. IMO it should >> be a point where you can remotely test everything up to that spot. >> Anything past that point is billable either as T&M, or as a recurring >> managed service. >> >> Anything you're doing past the demarc is creating a blurry area in >> people's minds. Your techs don't know where to stop working for free, and >> the customer doesn't know whether they should call you or call a computer >> fixin guy. They'll default to calling you. >> >> So yeah, I'd do a cheapo point to point link with outdoor bridges for >> $400. Or I might do it for $10-$15/month as a recurring service. My rule >> of thumb is equipment cost/12, round to fives. If it's a recurring fee >> then they'll expect support, so I'd make sure people know they have to meet >> the same standards as any other installation, and that the equipment needs >> to be remotely manageable. >> >> If it's a separate, second internet connection then just charge full >> price for it. It's putting the same load on your infrastructure as the >> first connection, so why they should they get a discount for it? >> >> -Adam >> >> >> >> On 9/4/2018 1:47 PM, Kurt Fankhauser wrote: >> >> Been having a lot of customers lately wanting internet service in extra >> buildings, garages, barns. In the past i have helped them do this but not >> added any monthly bill for it and it seems like half the time end up having >> to go back for service call to fix an issue in a building basically not >> getting any monthly residual for. Does anyone offer to customer the ability >> to hook up extra buildings on their property and charge them monthly for >> it? I am thinking another monthly bill for same package they are on -$10 >> month since its a second building. So if their main home is $50/month >> second building is additional $40. Anyone else doing this? >> >> >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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