We used to default to offering a PTP for a one time fee, and a ~90 day warranty. Now we default to offering a second PTMP service at the full price, and it is surprising how many people bite on that. We still do some PTPs when customers don't have LOS at the second site, but mostly it is to avoid losing their business by failing to meet their needs.
On Tue, Sep 4, 2018 at 2:32 PM Adam Moffett <[email protected]> wrote: > Depends I guess. IMO it's important to have a demarc point. It could be > the CPE, PoE, Surge protector, jack on the wall, whatever. You pick a > point and anything before that point is your responsibility. IMO it should > be a point where you can remotely test everything up to that spot. > Anything past that point is billable either as T&M, or as a recurring > managed service. > > Anything you're doing past the demarc is creating a blurry area in > people's minds. Your techs don't know where to stop working for free, and > the customer doesn't know whether they should call you or call a computer > fixin guy. They'll default to calling you. > > So yeah, I'd do a cheapo point to point link with outdoor bridges for > $400. Or I might do it for $10-$15/month as a recurring service. My rule > of thumb is equipment cost/12, round to fives. If it's a recurring fee > then they'll expect support, so I'd make sure people know they have to meet > the same standards as any other installation, and that the equipment needs > to be remotely manageable. > > If it's a separate, second internet connection then just charge full price > for it. It's putting the same load on your infrastructure as the first > connection, so why they should they get a discount for it? > > -Adam > > > > On 9/4/2018 1:47 PM, Kurt Fankhauser wrote: > > Been having a lot of customers lately wanting internet service in extra > buildings, garages, barns. In the past i have helped them do this but not > added any monthly bill for it and it seems like half the time end up having > to go back for service call to fix an issue in a building basically not > getting any monthly residual for. Does anyone offer to customer the ability > to hook up extra buildings on their property and charge them monthly for > it? I am thinking another monthly bill for same package they are on -$10 > month since its a second building. So if their main home is $50/month > second building is additional $40. Anyone else doing this? > > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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