This is one reason we give all new customers (and contract renewals) a
free roku (basic model, 720p).
It is one of the best streaming devices on the market. This gives our
customers a superior impression of us as an ISP.
We get a lot of happy comments about our service after they switch from
another provider and install the roku.
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com
On 03/02/2015 10:53 AM, Ken Hohhof wrote:
Do these things have problems with the apps for Netflix, Pandora, etc.
that are causing the rest of you support calls? Or just me?
Calls like Netflix app stopped working 3 weeks ago, or I can watch
Netflix but Pandora complains about network problems. My impression
is buggy apps or updates that break stuff. But of course everyone
tells the customer it's their Internet.
I have seen Samsung TVs not play nice with some WiFi routers, but that
should affect everything, not just one app.
I hate to tell customers to call Samsung or Netflix/Pandora/etc.
because I know they will just point the finger back at the ISP.
