Interesting approach. I have been wondering if the Rokus are more reliable
than the hodgepodge of devices that customers buy for another reason and
then use to stream video. Sounds like you give them a big thumbs up.
It's another device that customers can't pronounce though. I've had
customers tell me they have a Rock-You or a Ruko.
-----Original Message-----
From: Josh Reynolds
Sent: Monday, March 02, 2015 1:58 PM
To: [email protected]
Subject: Re: [AFMUG] Samsung smart TVs
This is one reason we give all new customers (and contract renewals) a
free roku (basic model, 720p).
It is one of the best streaming devices on the market. This gives our
customers a superior impression of us as an ISP.
We get a lot of happy comments about our service after they switch from
another provider and install the roku.
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com
On 03/02/2015 10:53 AM, Ken Hohhof wrote:
Do these things have problems with the apps for Netflix, Pandora, etc.
that are causing the rest of you support calls? Or just me?
Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix
but Pandora complains about network problems. My impression is buggy apps
or updates that break stuff. But of course everyone tells the customer
it's their Internet.
I have seen Samsung TVs not play nice with some WiFi routers, but that
should affect everything, not just one app.
I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I
know they will just point the finger back at the ISP.
