Maybe you haven't used it in awhile? It's often much simpler than some
of the satellite or set top box interfaces.
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com
On 03/03/2015 06:28 AM, Josh Luthman wrote:
Really? I thought Roku was the worst interface. My parents inability
to use it concurred with that.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Tue, Mar 3, 2015 at 10:27 AM, Jeremy <[email protected]
<mailto:[email protected]>> wrote:
I haven't seen this, and have never had an issue with our Samsung
SmartTV. However, we mostly use the Roku, as the interface is
much better.
On Mon, Mar 2, 2015 at 11:20 PM, Caleb Knauer
<[email protected] <mailto:[email protected]>> wrote:
I've seen literally hundreds of Roku's in use in my adventures
lately and they work well. Plus the remote is easy to use
which is a huge plus for our user base.
On Monday, March 2, 2015, Ken Hohhof <[email protected]
<mailto:[email protected]>> wrote:
Interesting approach. I have been wondering if the Rokus
are more reliable than the hodgepodge of devices that
customers buy for another reason and then use to stream
video. Sounds like you give them a big thumbs up.
It's another device that customers can't pronounce
though. I've had customers tell me they have a Rock-You
or a Ruko.
-----Original Message----- From: Josh Reynolds
Sent: Monday, March 02, 2015 1:58 PM
To: [email protected]
Subject: Re: [AFMUG] Samsung smart TVs
This is one reason we give all new customers (and contract
renewals) a
free roku (basic model, 720p).
It is one of the best streaming devices on the market.
This gives our
customers a superior impression of us as an ISP.
We get a lot of happy comments about our service after
they switch from
another provider and install the roku.
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 03/02/2015 10:53 AM, Ken Hohhof wrote:
Do these things have problems with the apps for
Netflix, Pandora, etc. that are causing the rest of
you support calls? Or just me?
Calls like Netflix app stopped working 3 weeks ago, or
I can watch Netflix but Pandora complains about
network problems. My impression is buggy apps or
updates that break stuff. But of course everyone
tells the customer it's their Internet.
I have seen Samsung TVs not play nice with some WiFi
routers, but that should affect everything, not just
one app.
I hate to tell customers to call Samsung or
Netflix/Pandora/etc. because I know they will just
point the finger back at the ISP.
