It's a bit easier to say that "Amazon Fire TV HD" or "Amazon Fire TV Stick"
(Both are equal in streaming ability to the Roku and Roku stick BTW.)
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com
On 03/02/2015 11:23 AM, Ken Hohhof wrote:
Interesting approach. I have been wondering if the Rokus are more
reliable than the hodgepodge of devices that customers buy for another
reason and then use to stream video. Sounds like you give them a big
thumbs up.
It's another device that customers can't pronounce though. I've had
customers tell me they have a Rock-You or a Ruko.
-----Original Message----- From: Josh Reynolds
Sent: Monday, March 02, 2015 1:58 PM
To: [email protected]
Subject: Re: [AFMUG] Samsung smart TVs
This is one reason we give all new customers (and contract renewals) a
free roku (basic model, 720p).
It is one of the best streaming devices on the market. This gives our
customers a superior impression of us as an ISP.
We get a lot of happy comments about our service after they switch from
another provider and install the roku.
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com
On 03/02/2015 10:53 AM, Ken Hohhof wrote:
Do these things have problems with the apps for Netflix, Pandora,
etc. that are causing the rest of you support calls? Or just me?
Calls like Netflix app stopped working 3 weeks ago, or I can watch
Netflix but Pandora complains about network problems. My impression
is buggy apps or updates that break stuff. But of course everyone
tells the customer it's their Internet.
I have seen Samsung TVs not play nice with some WiFi routers, but
that should affect everything, not just one app.
I hate to tell customers to call Samsung or Netflix/Pandora/etc.
because I know they will just point the finger back at the ISP.
