I’ve got 100 senior citizens using Roku. It’s the easiest one but only after you set the channel up on your computer. That’s what hangs up most of them.
Rory From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman Sent: Tuesday, March 3, 2015 8:29 AM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs Really? I thought Roku was the worst interface. My parents inability to use it concurred with that. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Mar 3, 2015 at 10:27 AM, Jeremy <jeremysmi...@gmail.com<mailto:jeremysmi...@gmail.com>> wrote: I haven't seen this, and have never had an issue with our Samsung SmartTV. However, we mostly use the Roku, as the interface is much better. On Mon, Mar 2, 2015 at 11:20 PM, Caleb Knauer <cknauer.li...@gmail.com<mailto:cknauer.li...@gmail.com>> wrote: I've seen literally hundreds of Roku's in use in my adventures lately and they work well. Plus the remote is easy to use which is a huge plus for our user base. On Monday, March 2, 2015, Ken Hohhof <af...@kwisp.com<mailto:af...@kwisp.com>> wrote: Interesting approach. I have been wondering if the Rokus are more reliable than the hodgepodge of devices that customers buy for another reason and then use to stream video. Sounds like you give them a big thumbs up. It's another device that customers can't pronounce though. I've had customers tell me they have a Rock-You or a Ruko. -----Original Message----- From: Josh Reynolds Sent: Monday, March 02, 2015 1:58 PM To: af@afmug.com<mailto:af@afmug.com> Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com<http://www.spitwspots.com> On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
