Nothing formal but the process we use with all devices that aren’t computers
1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:[email protected]] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: [email protected] Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
