This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it
Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, "Rory Conaway" <[email protected]> wrote: > Nothing formal but the process we use with all devices that aren’t > computers > > > > 1) Does the device see the broadcast SSID? > > 2) If not, then the WiFi doesn’t work on the device and you need an > external WiFi adapter or get it fixed. Lots of Xboxes fall into this > category. > > 3) If it does see it, test without encryption, see if that works. > We run into a couple of options with this issue, can’t negotiate security, > devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. > > 4) If it still doesn’t work, check all updates and firmware > > 5) From there, try replacing the AP or testing with another AP > > 6) At the point, replace the playstation or the device > > > > > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *joseph marsh > *Sent:* Saturday, May 16, 2015 8:28 AM > *To:* [email protected] > *Subject:* [AFMUG] Customer equipment > > > > Is anyone got a sop for working on customer equipment. Such as calling to > say sons PlayStation not working ? >
