I recommend only the Apple AirPort Extreme to all of my customers. It's the only stable router I've ever found, and I've played with a LOT of the high end ones. I get fewer service calls from any customers using apple routers than any other router. Asus is by far the highest service call router out there.
Thank you, Brett A Mansfield > On May 16, 2015, at 10:11 AM, Darin Steffl <[email protected]> wrote: > > Apple routers absolutely SUCK and not sure why people like buying them > personally. You need some stupid app to configure it and there's no Web GUI. > If its his router and his playstation, you as an ISP have no part in fixing > it. It's very hard sometimes to explain to the customer that you provide > internet to the home ending at the POE or modem. After that it is their > router and their end devices. We get calls sometimes where 7 devices are > working great but one device isn't working and they want it to be our > problem. We have to explain if the whole house is offline then it is our > problem. > >> On Sat, May 16, 2015 at 11:08 AM, joseph marsh <[email protected]> >> wrote: >> This customer has had his PlayStation working and it stopped working he's >> getting 10 meg and he wants us to fix it >> >> Its connected to a apple router and they are within a foot of each other >> >> BTW I hate apple routers my opinion >> >>> On May 16, 2015 10:54 AM, "Rory Conaway" <[email protected]> wrote: >>> Nothing formal but the process we use with all devices that aren’t computers >>> >>> >>> >>> 1) Does the device see the broadcast SSID? >>> >>> 2) If not, then the WiFi doesn’t work on the device and you need an >>> external WiFi adapter or get it fixed. Lots of Xboxes fall into this >>> category. >>> >>> 3) If it does see it, test without encryption, see if that works. We >>> run into a couple of options with this issue, can’t negotiate security, >>> devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. >>> >>> 4) If it still doesn’t work, check all updates and firmware >>> >>> 5) From there, try replacing the AP or testing with another AP >>> >>> 6) At the point, replace the playstation or the device >>> >>> >>> >>> >>> >>> >>> >>> From: Af [mailto:[email protected]] On Behalf Of joseph marsh >>> Sent: Saturday, May 16, 2015 8:28 AM >>> To: [email protected] >>> Subject: [AFMUG] Customer equipment >>> >>> >>> >>> Is anyone got a sop for working on customer equipment. Such as calling to >>> say sons PlayStation not working ? >>> > > > > -- > Darin Steffl > Minnesota WiFi > www.mnwifi.com > 507-634-WiFi > Like us on Facebook
