No, if I don't have control over it then I sure as hell won't take responsibility for it.
I need to go back and copy that email a little further up the list and send it to the local cable company. They decided to offer computer help to all of their customers free of charge. I finally quit advising them, then shortly after they quit doing it entirely. They seriously were encroaching on my computer business then calling me for tech support to tell them how to fix stuff. ----- Original Message ----- From: joseph marsh To: [email protected] Sent: Saturday, May 16, 2015 2:01 PM Subject: Re: [AFMUG] Customer equipment Customer won't give us password to the wifi we have to do it from his phone or plug into the ethernet port to check speeds He also messes with the settings to fix it and screws it up more On May 16, 2015 1:58 PM, "joseph marsh" <[email protected]> wrote: I'm gonna go check his speed at the POE. And charge his butt a service fee he is the only one I have issues with BTW I drive 45 min to his house frequently to fix bs problems for him On May 16, 2015 1:48 PM, "Jaime Solorza" <[email protected]> wrote: while wearing flip flops.... Jaime Solorza Wireless Systems Architect 915-861-1390 On Sat, May 16, 2015 at 12:28 PM, Ken Hohhof <[email protected]> wrote: I remember telling a customer he should either learn how to configure his AirPort himself, get AppleCare, or get a regular router like a Linksys or Netgear with a web GUI if he expected his ISP to provide step-by-step phone support. He said he would go out and buy a non-Apple router. He came back with a TimeMachine. That's another thing I hate about Apple, they have to use special names for ordinary things, so people don't compare prices. So you don't have a router, you have an AirPort. You don't have an external hard drive, you have a TimeMachine. But just like some people only shop at WalMart, some people only shop for electronics at the Apple Store. Probably the same people who buy all their groceries at Whole Foods. -----Original Message----- From: Bill Prince Sent: Saturday, May 16, 2015 1:06 PM To: [email protected] Subject: Re: [AFMUG] Customer equipment No doubt. The least they could do is to give it a web GUI. Beyond me why it has to be some proprietary interface. bp <part15sbs{at}gmail{dot}com> On 5/16/2015 10:37 AM, Seth Mattinen wrote: On 5/16/15 10:17, Bill Prince wrote: Plus, for reasons that are not clear to me, Apple has to change the way the stupid AirPort admin tool works every month or two. So even if you knew how to set it up in August; come September it's a whole new ball game. Software developers need to do something. ~Seth
