"Your equipment went down at 4:30 and you called at 5:15, did you move the equipment"
"Oh ya that's right I moved the desk to the other room and moved all the wires over there, would that have something to do with it?" Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Jul 11, 2016 at 1:52 PM, Travis Johnson <[email protected]> wrote: > Why would you monitor every single customer's up/down status? Why not just > monitor their traffic levels and then if they go down, they will call you > and you can review their data then? You could even monitor the up/down > status, just not have an alert? > > Travis > > > > On 7/11/2016 11:15 AM, Ken Hohhof wrote: > >> Did I miss a memo about this being the designated week for customers to >> go on vacation? Subscribers have been popping up red like crazy the past 2 >> days on our network monitor. Not like the fades we get this time of year >> due to field corn, these go down and stay down. >> >> One of them just called though and said he set his hour on fire so the >> firefighters had the electricity turned off. Yeah, I guess he's going to >> visit the relatives now. >> >> Amazing how customers expect us to notify them any time we have any kind >> of planned outage, but they don't feel the need to tell us when they turn >> off their equipment for a week. >> >> >> >
