we let our customers go on a cheap rate while theyre on vacation, but to get it theyre required to leave their equipment turned on
On Mon, Jul 11, 2016 at 4:50 PM, Robert Andrews <[email protected]> wrote: > My comment was not about the fire, but of customers notifying you of their > vacations. I too have gone above and beyond for hardships... To the point > we are still giving service for free to a customer that lost everything > except their house... > > On 07/11/2016 10:39 AM, [email protected] wrote: > >> Having been through a house fire where everything you own is lost, I >> would have sent someone out immediately >> to help them restore service. >> >> A few days after the fire, my regular UPS driver stopped by and asked if >> there was anything he could do. He said >> he saw the smoke and immediately knew which house it was. He offered to >> take up a collection at work for clothes >> or any other needs. The generosity of strangers has always amazed me. >> >> >> >> On Mon, Jul 11, 2016 at 1:33 PM, George Skorup <[email protected] >> <mailto:[email protected]>> wrote: >> >> My house burned down, so what. What do you mean you can't come out >> TODAY and re-install my service in my "shed" where I'm sleeping >> now!? ("shed" being a metal out building that's bigger than the >> house). True story. >> >> On 7/11/2016 12:18 PM, Robert Andrews wrote: >> >> That is the definition of an unreal expectation... >> >> On 07/11/2016 10:15 AM, Ken Hohhof wrote: >> >> Did I miss a memo about this being the designated week for >> customers to >> go on vacation? Subscribers have been popping up red like >> crazy the >> past 2 days on our network monitor. Not like the fades we >> get this time >> of year due to field corn, these go down and stay down. >> >> One of them just called though and said he set his hour on >> fire so the >> firefighters had the electricity turned off. Yeah, I guess >> he's going >> to visit the relatives now. >> >> Amazing how customers expect us to notify them any time we >> have any kind >> of planned outage, but they don't feel the need to tell us >> when they >> turn off their equipment for a week. >> >> >> >> -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
