Really,
I wounder what they tell ATT or Windstream.
Do you think for one sec ATT or windstream is watching all of their
connections?
On 07/11/2016 01:13 PM, Ken Hohhof wrote:
Well, when a bunch of customers start going offline, it usually means
something bad happened. Until you realize there is nothing common
between the down customers.
Also, customers seem to expect you know when they are down and you
should fix it without them calling in. Customers expect a lot. I pay
my f'ing money and I expect you to come out here and plug the cord
back into the power strip under my desk when I kick it out with my feet.
I think Comcast techs are like cops, you hear on the news any time one
of them does something bad, but they take a lot of crap from the
general public on a daily basis.
-----Original Message----- From: Travis Johnson
Sent: Monday, July 11, 2016 12:52 PM
To: [email protected]
Subject: Re: [AFMUG] vacations
Why would you monitor every single customer's up/down status? Why not
just monitor their traffic levels and then if they go down, they will
call you and you can review their data then? You could even monitor the
up/down status, just not have an alert?
Travis
On 7/11/2016 11:15 AM, Ken Hohhof wrote:
Did I miss a memo about this being the designated week for customers
to go on vacation? Subscribers have been popping up red like crazy
the past 2 days on our network monitor. Not like the fades we get
this time of year due to field corn, these go down and stay down.
One of them just called though and said he set his hour on fire so
the firefighters had the electricity turned off. Yeah, I guess he's
going to visit the relatives now.
Amazing how customers expect us to notify them any time we have any
kind of planned outage, but they don't feel the need to tell us when
they turn off their equipment for a week.
