Well, when a bunch of customers start going offline, it usually means
something bad happened. Until you realize there is nothing common between
the down customers.
Also, customers seem to expect you know when they are down and you should
fix it without them calling in. Customers expect a lot. I pay my f'ing
money and I expect you to come out here and plug the cord back into the
power strip under my desk when I kick it out with my feet.
I think Comcast techs are like cops, you hear on the news any time one of
them does something bad, but they take a lot of crap from the general public
on a daily basis.
-----Original Message-----
From: Travis Johnson
Sent: Monday, July 11, 2016 12:52 PM
To: [email protected]
Subject: Re: [AFMUG] vacations
Why would you monitor every single customer's up/down status? Why not
just monitor their traffic levels and then if they go down, they will
call you and you can review their data then? You could even monitor the
up/down status, just not have an alert?
Travis
On 7/11/2016 11:15 AM, Ken Hohhof wrote:
Did I miss a memo about this being the designated week for customers to go
on vacation? Subscribers have been popping up red like crazy the past 2
days on our network monitor. Not like the fades we get this time of year
due to field corn, these go down and stay down.
One of them just called though and said he set his hour on fire so the
firefighters had the electricity turned off. Yeah, I guess he's going to
visit the relatives now.
Amazing how customers expect us to notify them any time we have any kind
of planned outage, but they don't feel the need to tell us when they turn
off their equipment for a week.
