If it is fiber, yes. You can get an email within 5 minutes after unplugging your connection Sometimes you'll get an automated phone call too. Of course, I haven't used ATT in years now
----- Original Message ----- From: David To: [email protected] Sent: Monday, July 11, 2016 2:56 PM Subject: Re: [AFMUG] vacations Really, I wounder what they tell ATT or Windstream. Do you think for one sec ATT or windstream is watching all of their connections? On 07/11/2016 01:13 PM, Ken Hohhof wrote: > Well, when a bunch of customers start going offline, it usually means > something bad happened. Until you realize there is nothing common > between the down customers. > > Also, customers seem to expect you know when they are down and you > should fix it without them calling in. Customers expect a lot. I pay > my f'ing money and I expect you to come out here and plug the cord > back into the power strip under my desk when I kick it out with my feet. > > I think Comcast techs are like cops, you hear on the news any time one > of them does something bad, but they take a lot of crap from the > general public on a daily basis. > > > -----Original Message----- From: Travis Johnson > Sent: Monday, July 11, 2016 12:52 PM > To: [email protected] > Subject: Re: [AFMUG] vacations > > Why would you monitor every single customer's up/down status? Why not > just monitor their traffic levels and then if they go down, they will > call you and you can review their data then? You could even monitor the > up/down status, just not have an alert? > > Travis > > > On 7/11/2016 11:15 AM, Ken Hohhof wrote: >> Did I miss a memo about this being the designated week for customers >> to go on vacation? Subscribers have been popping up red like crazy >> the past 2 days on our network monitor. Not like the fades we get >> this time of year due to field corn, these go down and stay down. >> >> One of them just called though and said he set his hour on fire so >> the firefighters had the electricity turned off. Yeah, I guess he's >> going to visit the relatives now. >> >> Amazing how customers expect us to notify them any time we have any >> kind of planned outage, but they don't feel the need to tell us when >> they turn off their equipment for a week. >> >> > >
