There was a much higher expectation that email would be provided 5-10 years
ago. Now most people don't really care because they're already using
something like gmail and aren't going to use an ISP provided email account

On Fri, Feb 23, 2018 at 12:48 PM, Lewis Bergman <>

> Maybe some kind of interpreted pressure. We stopped providing it at some
> point and just had our installers suggest one of the free services and I
> can't remember anyone ever having an issue with that. But in the end to
> each his own. I just never saw that it did anything but cost me money. Very
> tiny amounts of direct income from it and absolutely no net profit.
> On Fri, Feb 23, 2018 at 12:43 PM Paul Stewart <>
> wrote:
>> That definitely makes it easier when there is no expectation of providing
>> the email service .... in most I dealt with, their competition was doing it
>> so there was a certain competitive obligation to do so ....
>> On 2018-02-23, 1:19 PM, "Af on behalf of Seth Mattinen" <
>> on behalf of> wrote:
>>     On 2/23/18 8:22 AM, Paul Stewart wrote:
>>     > +1 on that … good systems go a long ways to reduce support calls.
>> I’d
>>     > also support another response that says it gets better with scale –
>> if
>>     > you have hundreds of users vs 10’s or 100’s of thousands then
>>     > perspective on this can change quite a bit especially if you’re
>>     > outsourcing.  Every ISP I’ve ever worked for or consulted with ran
>> their
>>     > own email infrastructure mainly because it’s an expected service
>> from
>>     > the ISP and because of “scales of economy” where they already had
>> staff
>>     > in place to support other server related infrastructure and email
>> was a
>>     > part of that.
>>     I've been running an email service since like 2005-ish. It pretty much
>>     runs on autopilot at this point. But if I were starting today I
>> wouldn't
>>     bother, and I've never included or offered email with ISP services.
>>     ~Seth

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