On 2/23/18 8:22 AM, Paul Stewart wrote:
+1 on that … good systems go a long ways to reduce support calls. I’d also support another response that says it gets better with scale – if you have hundreds of users vs 10’s or 100’s of thousands then perspective on this can change quite a bit especially if you’re outsourcing. Every ISP I’ve ever worked for or consulted with ran their own email infrastructure mainly because it’s an expected service from the ISP and because of “scales of economy” where they already had staff in place to support other server related infrastructure and email was a part of that.
I've been running an email service since like 2005-ish. It pretty much runs on autopilot at this point. But if I were starting today I wouldn't bother, and I've never included or offered email with ISP services.