I ran Magicmail at the end. It was a pretty decent system. I think the only way to reduce support costs is just not answer the phone. Maybe 1% of our support for email had anything to do with something that could even remotely be considered a server issue. It was all stupid user tricks.
On Fri, Feb 23, 2018 at 7:47 AM Mike Hammett <[email protected]> wrote: > Throwing up basic Dovecot and Postfix and that's it on a VM is a bit > different of a system than if you actually put some care into it. > > Put in some time to have a good system and spend less on support. > > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Lewis Bergman" <[email protected]> > *To: *[email protected] > *Sent: *Friday, February 23, 2018 7:42:12 AM > > *Subject: *Re: [AFMUG] Email Server > > Never do your own mail if you don't already do it. Maybe everyone here > doing it has found some magic solution but I doubt it. As discussed n this > thread, the users get in the way no matter what your efforts. > I am cynical, but I doubt anyone here is charging enough to make up for > even the support costs much less the per user fees if not doing it > themselves. Having said that, I guess you can go tell your users to sod off > but I doubt many here do that. I could have had 1/5 th the number of > support people had I not had email. What a pile of steaming poo email is to > support. My guess would be that you would have to have upwards of 50k paid > mailboxes to start to get ahead on the expenses. I am not even sure stupid > users would even let that work. > I probably tried to provide a higher quality service than anyone should > for email. Email users, by their own actions, not their words, demand an > extremely low level of support. Charge enough for the support they demand > and they'll go elsewhere. They want gmail prices (free) but have someone to > call and bug the crap out of when they are to stupid or lazy to configure > their client no matter what it is installed on. I think maybe you just have > a call flow that says "if you have email trouble push 1, If you ..." When > they press one, refer them to a web site, tell them the settings, curse at > them and hang up. If they call back and press 2 or something the tech > immediately forwards them to the message they would hear if pressing one > without saying a word. > I am glad those of you who still do it have figured it out or don't know > enough about accounting or cost assignment to know how much money you are > losing on it. > > On Thu, Feb 22, 2018 at 11:28 PM Steve Jones <[email protected]> > wrote: > >> We would probably do our own mail if we had enough emails to get a good >> enough rate at rackspace to get a good enough rate to do email. >> Also, if we had some eggs we could have ham and eggs, if we had some ham >> >> On Feb 22, 2018 11:23 PM, "Steve Jones" <[email protected]> >> wrote: >> >>> Youre probably on the dame grandfather pricing we are >>> >> On Feb 22, 2018 10:54 PM, "Rob Genovesi" <[email protected]> wrote: >>> >> That's their retail price. You can do much better on a wholesale >>>> agreement - price will probably depend on your quantity. We got in real >>>> early and got a very good price that may not be available anymore. >>>> >>>> As for tech headaches: yes we have autodiscover set up and that >>>> catches a lot. The biggest headaches are the uber-non technical that are >>>> afraid to do anything without "professional guidance" (we use that term >>>> loosely around here) or hacked/disabled accounts that need a password >>>> reset. >>>> >>>> We use Google Apps internally and I love Gmail - was considering >>>> switching to G (before they pulled the plug on the ISP edition). I polled >>>> some customers about it and we had more than a few customers that were >>>> concerned with Google getting in their pants. >>>> >>>> -Rob >>>> >>>> On Wed, Feb 21, 2018 at 9:47 AM, Steve Jones <[email protected] >>>> > wrote: >>>> >>>>> https://www.rackspace.com/en-us/email-hosting/webmail looks like >>>>> around 2 bucks now >>>>> >>>>> On Wed, Feb 21, 2018 at 11:31 AM, Matt <[email protected]> >>>>> wrote: >>>>> >>>>>> What is the pricing for rackspace email? >>>>>> >>>>>> >>>>>>
