I ran Magicmail at the end. It was a pretty decent system. I think the only
way to reduce support costs is just not answer the phone. Maybe 1% of our
support for email had anything to do with something that could even
remotely be considered a server issue. It was all stupid user tricks.

On Fri, Feb 23, 2018 at 7:47 AM Mike Hammett <af...@ics-il.net> wrote:

> Throwing up basic Dovecot and Postfix and that's it on a VM is a bit
> different of a system than if you actually put some care into it.
>
> Put in some time to have a good system and spend less on support.
>
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
>
>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> ------------------------------
> *From: *"Lewis Bergman" <lewis.berg...@gmail.com>
> *To: *af@afmug.com
> *Sent: *Friday, February 23, 2018 7:42:12 AM
>
> *Subject: *Re: [AFMUG] Email Server
>
> Never do your own mail if you don't already do it. Maybe everyone here
> doing it has found some magic solution but I doubt it. As discussed n this
> thread, the users get in the way no matter what your efforts.
> I am cynical, but I doubt anyone here is charging enough to make up for
> even the support costs much less the per user fees if not doing it
> themselves. Having said that, I guess you can go tell your users to sod off
> but I doubt many here do that. I could have had 1/5 th the number of
> support people had I not had email. What a pile of steaming poo email is to
> support. My guess would be that you would have to have upwards of 50k paid
> mailboxes to start to get ahead on the expenses. I am not even sure stupid
> users would even let that work.
> I probably tried to provide a higher quality service than anyone should
> for email. Email users, by their own actions, not their words, demand an
> extremely low level of support. Charge enough for the support they demand
> and they'll go elsewhere. They want gmail prices (free) but have someone to
> call and bug the crap out of when they are to stupid or lazy to configure
> their client no matter what it is installed on. I think maybe you just have
> a call flow that says "if you have email trouble push 1, If you ..." When
> they press one, refer them to a web site, tell them the settings, curse at
> them and hang up. If they call back and press 2 or something the tech
> immediately forwards them to the message they would hear if pressing one
> without saying a word.
> I am glad those of you who still do it have figured it out or don't know
> enough about accounting or cost assignment to know how much money you are
> losing on it.
>
> On Thu, Feb 22, 2018 at 11:28 PM Steve Jones <thatoneguyst...@gmail.com>
> wrote:
>
>> We would probably do our own mail if we had enough emails to get a good
>> enough rate at rackspace to get a good enough rate to do email.
>> Also, if we had some eggs we could have ham and eggs, if we had some ham
>>
>> On Feb 22, 2018 11:23 PM, "Steve Jones" <thatoneguyst...@gmail.com>
>> wrote:
>>
>>> Youre probably on the dame grandfather pricing we are
>>>
>> On Feb 22, 2018 10:54 PM, "Rob Genovesi" <r...@corp.coastside.net> wrote:
>>>
>> That's their retail price.  You can do much better on a wholesale
>>>> agreement - price will probably depend on your quantity.  We got in real
>>>> early and got a very good price that may not be available anymore.
>>>>
>>>> As for tech headaches:  yes we have autodiscover set up and that
>>>> catches a lot.  The biggest headaches are the uber-non technical that are
>>>> afraid to do anything without "professional guidance" (we use that term
>>>> loosely around here) or hacked/disabled accounts that need a password 
>>>> reset.
>>>>
>>>> We use Google Apps internally and I love Gmail - was considering
>>>> switching to G (before they pulled the plug on the ISP edition).  I polled
>>>> some customers about it and we had more than a few customers that were
>>>> concerned with Google getting in their pants.
>>>>
>>>> -Rob
>>>>
>>>> On Wed, Feb 21, 2018 at 9:47 AM, Steve Jones <thatoneguyst...@gmail.com
>>>> > wrote:
>>>>
>>>>> https://www.rackspace.com/en-us/email-hosting/webmail looks like
>>>>> around 2 bucks now
>>>>>
>>>>> On Wed, Feb 21, 2018 at 11:31 AM, Matt <matt.mailingli...@gmail.com>
>>>>> wrote:
>>>>>
>>>>>> What is the pricing for rackspace email?
>>>>>>
>>>>>>
>>>>>>

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