+1 on that … good systems go a long ways to reduce support calls.  I’d also 
support another response that says it gets better with scale – if you have 
hundreds of users vs 10’s or 100’s of thousands then perspective on this can 
change quite a bit especially if you’re outsourcing.  Every ISP I’ve ever 
worked for or consulted with ran their own email infrastructure mainly because 
it’s an expected service from the ISP and because of “scales of economy” where 
they already had staff in place to support other server related infrastructure 
and email was a part of that.





From: Af <af-boun...@afmug.com> on behalf of Mike Hammett <af...@ics-il.net>
Reply-To: <af@afmug.com>
Date: Friday, February 23, 2018 at 8:47 AM
To: <af@afmug.com>
Subject: Re: [AFMUG] Email Server


Throwing up basic Dovecot and Postfix and that's it on a VM is a bit different 
of a system than if you actually put some care into it.

Put in some time to have a good system and spend less on support.

Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP

From: "Lewis Bergman" <lewis.berg...@gmail.com>
To: af@afmug.com
Sent: Friday, February 23, 2018 7:42:12 AM
Subject: Re: [AFMUG] Email Server

Never do your own mail if you don't already do it. Maybe everyone here doing it 
has found some magic solution but I doubt it. As discussed n this thread, the 
users get in the way no matter what your efforts.

I am cynical, but I doubt anyone here is charging enough to make up for even 
the support costs much less the per user fees if not doing it themselves. 
Having said that, I guess you can go tell your users to sod off but I doubt 
many here do that. I could have had 1/5 th the number of support people had I 
not had email. What a pile of steaming poo email is to support. My guess would 
be that you would have to have upwards of 50k paid mailboxes to start to get 
ahead on the expenses. I am not even sure stupid users would even let that work.

I probably tried to provide a higher quality service than anyone should for 
email. Email users, by their own actions, not their words, demand an extremely 
low level of support. Charge enough for the support they demand and they'll go 
elsewhere. They want gmail prices (free) but have someone to call and bug the 
crap out of when they are to stupid or lazy to configure their client no matter 
what it is installed on. I think maybe you just have a call flow that says "if 
you have email trouble push 1, If you ..." When they press one, refer them to a 
web site, tell them the settings, curse at them and hang up. If they call back 
and press 2 or something the tech immediately forwards them to the message they 
would hear if pressing one without saying a word.

I am glad those of you who still do it have figured it out or don't know enough 
about accounting or cost assignment to know how much money you are losing on it.


On Thu, Feb 22, 2018 at 11:28 PM Steve Jones <thatoneguyst...@gmail.com> wrote:

We would probably do our own mail if we had enough emails to get a good enough 
rate at rackspace to get a good enough rate to do email.

Also, if we had some eggs we could have ham and eggs, if we had some ham


On Feb 22, 2018 11:23 PM, "Steve Jones" <thatoneguyst...@gmail.com> wrote:

Youre probably on the dame grandfather pricing we are

On Feb 22, 2018 10:54 PM, "Rob Genovesi" <r...@corp.coastside.net> wrote:

That's their retail price.  You can do much better on a wholesale agreement - 
price will probably depend on your quantity.  We got in real early and got a 
very good price that may not be available anymore.

As for tech headaches:  yes we have autodiscover set up and that catches a lot. 
 The biggest headaches are the uber-non technical that are afraid to do 
anything without "professional guidance" (we use that term loosely around here) 
or hacked/disabled accounts that need a password reset.

We use Google Apps internally and I love Gmail - was considering switching to G 
(before they pulled the plug on the ISP edition).  I polled some customers 
about it and we had more than a few customers that were concerned with Google 
getting in their pants.


On Wed, Feb 21, 2018 at 9:47 AM, Steve Jones <thatoneguyst...@gmail.com> wrote:

https://www.rackspace.com/en-us/email-hosting/webmail looks like around 2 bucks 


On Wed, Feb 21, 2018 at 11:31 AM, Matt <matt.mailingli...@gmail.com> wrote:

What is the pricing for rackspace email?




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