+1 on that … good systems go a long ways to reduce support calls. I’d also support another response that says it gets better with scale – if you have hundreds of users vs 10’s or 100’s of thousands then perspective on this can change quite a bit especially if you’re outsourcing. Every ISP I’ve ever worked for or consulted with ran their own email infrastructure mainly because it’s an expected service from the ISP and because of “scales of economy” where they already had staff in place to support other server related infrastructure and email was a part of that.
Paul From: Af <af-boun...@afmug.com> on behalf of Mike Hammett <af...@ics-il.net> Reply-To: <email@example.com> Date: Friday, February 23, 2018 at 8:47 AM To: <firstname.lastname@example.org> Subject: Re: [AFMUG] Email Server Throwing up basic Dovecot and Postfix and that's it on a VM is a bit different of a system than if you actually put some care into it. Put in some time to have a good system and spend less on support. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP From: "Lewis Bergman" <lewis.berg...@gmail.com> To: email@example.com Sent: Friday, February 23, 2018 7:42:12 AM Subject: Re: [AFMUG] Email Server Never do your own mail if you don't already do it. Maybe everyone here doing it has found some magic solution but I doubt it. As discussed n this thread, the users get in the way no matter what your efforts. I am cynical, but I doubt anyone here is charging enough to make up for even the support costs much less the per user fees if not doing it themselves. Having said that, I guess you can go tell your users to sod off but I doubt many here do that. I could have had 1/5 th the number of support people had I not had email. What a pile of steaming poo email is to support. My guess would be that you would have to have upwards of 50k paid mailboxes to start to get ahead on the expenses. I am not even sure stupid users would even let that work. I probably tried to provide a higher quality service than anyone should for email. Email users, by their own actions, not their words, demand an extremely low level of support. Charge enough for the support they demand and they'll go elsewhere. They want gmail prices (free) but have someone to call and bug the crap out of when they are to stupid or lazy to configure their client no matter what it is installed on. I think maybe you just have a call flow that says "if you have email trouble push 1, If you ..." When they press one, refer them to a web site, tell them the settings, curse at them and hang up. If they call back and press 2 or something the tech immediately forwards them to the message they would hear if pressing one without saying a word. I am glad those of you who still do it have figured it out or don't know enough about accounting or cost assignment to know how much money you are losing on it. On Thu, Feb 22, 2018 at 11:28 PM Steve Jones <thatoneguyst...@gmail.com> wrote: We would probably do our own mail if we had enough emails to get a good enough rate at rackspace to get a good enough rate to do email. Also, if we had some eggs we could have ham and eggs, if we had some ham On Feb 22, 2018 11:23 PM, "Steve Jones" <thatoneguyst...@gmail.com> wrote: Youre probably on the dame grandfather pricing we are On Feb 22, 2018 10:54 PM, "Rob Genovesi" <r...@corp.coastside.net> wrote: That's their retail price. You can do much better on a wholesale agreement - price will probably depend on your quantity. We got in real early and got a very good price that may not be available anymore. As for tech headaches: yes we have autodiscover set up and that catches a lot. The biggest headaches are the uber-non technical that are afraid to do anything without "professional guidance" (we use that term loosely around here) or hacked/disabled accounts that need a password reset. We use Google Apps internally and I love Gmail - was considering switching to G (before they pulled the plug on the ISP edition). I polled some customers about it and we had more than a few customers that were concerned with Google getting in their pants. -Rob On Wed, Feb 21, 2018 at 9:47 AM, Steve Jones <thatoneguyst...@gmail.com> wrote: https://www.rackspace.com/en-us/email-hosting/webmail looks like around 2 bucks now On Wed, Feb 21, 2018 at 11:31 AM, Matt <matt.mailingli...@gmail.com> wrote: What is the pricing for rackspace email?