I tend to agree with Lewis, if your not already doing email it's a time

It's different if you have offered it for years. If your a a new startup
it's probably not worth your time.


On Fri, Feb 23, 2018 at 8:52 AM, Lewis Bergman <lewis.berg...@gmail.com>

> I ran Magicmail at the end. It was a pretty decent system. I think the
> only way to reduce support costs is just not answer the phone. Maybe 1% of
> our support for email had anything to do with something that could even
> remotely be considered a server issue. It was all stupid user tricks.
> On Fri, Feb 23, 2018 at 7:47 AM Mike Hammett <af...@ics-il.net> wrote:
>> Throwing up basic Dovecot and Postfix and that's it on a VM is a bit
>> different of a system than if you actually put some care into it.
>> Put in some time to have a good system and spend less on support.
>> -----
>> Mike Hammett
>> Intelligent Computing Solutions <http://www.ics-il.com/>
>> <https://www.facebook.com/ICSIL>
>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
>> <https://www.linkedin.com/company/intelligent-computing-solutions>
>> <https://twitter.com/ICSIL>
>> Midwest Internet Exchange <http://www.midwest-ix.com/>
>> <https://www.facebook.com/mdwestix>
>> <https://www.linkedin.com/company/midwest-internet-exchange>
>> <https://twitter.com/mdwestix>
>> The Brothers WISP <http://www.thebrotherswisp.com/>
>> <https://www.facebook.com/thebrotherswisp>
>> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
>> ------------------------------
>> *From: *"Lewis Bergman" <lewis.berg...@gmail.com>
>> *To: *af@afmug.com
>> *Sent: *Friday, February 23, 2018 7:42:12 AM
>> *Subject: *Re: [AFMUG] Email Server
>> Never do your own mail if you don't already do it. Maybe everyone here
>> doing it has found some magic solution but I doubt it. As discussed n this
>> thread, the users get in the way no matter what your efforts.
>> I am cynical, but I doubt anyone here is charging enough to make up for
>> even the support costs much less the per user fees if not doing it
>> themselves. Having said that, I guess you can go tell your users to sod off
>> but I doubt many here do that. I could have had 1/5 th the number of
>> support people had I not had email. What a pile of steaming poo email is to
>> support. My guess would be that you would have to have upwards of 50k paid
>> mailboxes to start to get ahead on the expenses. I am not even sure stupid
>> users would even let that work.
>> I probably tried to provide a higher quality service than anyone should
>> for email. Email users, by their own actions, not their words, demand an
>> extremely low level of support. Charge enough for the support they demand
>> and they'll go elsewhere. They want gmail prices (free) but have someone to
>> call and bug the crap out of when they are to stupid or lazy to configure
>> their client no matter what it is installed on. I think maybe you just have
>> a call flow that says "if you have email trouble push 1, If you ..." When
>> they press one, refer them to a web site, tell them the settings, curse at
>> them and hang up. If they call back and press 2 or something the tech
>> immediately forwards them to the message they would hear if pressing one
>> without saying a word.
>> I am glad those of you who still do it have figured it out or don't know
>> enough about accounting or cost assignment to know how much money you are
>> losing on it.
>> On Thu, Feb 22, 2018 at 11:28 PM Steve Jones <thatoneguyst...@gmail.com>
>> wrote:
>>> We would probably do our own mail if we had enough emails to get a good
>>> enough rate at rackspace to get a good enough rate to do email.
>>> Also, if we had some eggs we could have ham and eggs, if we had some ham
>>> On Feb 22, 2018 11:23 PM, "Steve Jones" <thatoneguyst...@gmail.com>
>>> wrote:
>>>> Youre probably on the dame grandfather pricing we are
>>> On Feb 22, 2018 10:54 PM, "Rob Genovesi" <r...@corp.coastside.net> wrote:
>>> That's their retail price.  You can do much better on a wholesale
>>>>> agreement - price will probably depend on your quantity.  We got in real
>>>>> early and got a very good price that may not be available anymore.
>>>>> As for tech headaches:  yes we have autodiscover set up and that
>>>>> catches a lot.  The biggest headaches are the uber-non technical that are
>>>>> afraid to do anything without "professional guidance" (we use that term
>>>>> loosely around here) or hacked/disabled accounts that need a password 
>>>>> reset.
>>>>> We use Google Apps internally and I love Gmail - was considering
>>>>> switching to G (before they pulled the plug on the ISP edition).  I polled
>>>>> some customers about it and we had more than a few customers that were
>>>>> concerned with Google getting in their pants.
>>>>> -Rob
>>>>> On Wed, Feb 21, 2018 at 9:47 AM, Steve Jones <
>>>>> thatoneguyst...@gmail.com> wrote:
>>>>>> https://www.rackspace.com/en-us/email-hosting/webmail looks like
>>>>>> around 2 bucks now
>>>>>> On Wed, Feb 21, 2018 at 11:31 AM, Matt <matt.mailingli...@gmail.com>
>>>>>> wrote:
>>>>>>> What is the pricing for rackspace email?

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