I did it once... reluctantly: In my comments' section of my app, there was one 1* app sitting out there accusing my app of being 'garbage', 'nothing but a load of ads' and 'it doesnt download' and other accusations. This rating was right on top and visible for everyone...
I cross-referenced and saw that it was from someone that was trying to purchase my app for about 5 times. Each time the purchase failed because of credit card validation problems. However, the third time, it seems, the download did happen, but the install failed. All this stuff frustated the customer. I sent him an e-mail, basically promising him (if he was still interested) to get my app to his phone somehow and apologizing for the check-out issues (although Google and his credit card company were at fault here). I got a nice e-mail back and a few days later the 1* comment was gone. All in all, i think you could e-mail your customers but don't ask them to do anything like changing their rating. Try to solve their problem, be friendly. Then it may work out :-) On Apr 30, 12:20 pm, schwiz <[email protected]> wrote: > a lot of times i think developers get it tuff in the market, i see to > many people with a 1 star and a comment that just says 'sux' I really > pisses me off to see that kind of BS. > > On Apr 30, 11:09 am, ellipsoidmobile <[email protected]> wrote: > > > > > On a kind-of-related point, I had a user report a bug by giving my app > > a 1-star rating and describing the bug in the comments. Obviously I'd > > rather he'd emailed me about it...but fair enough, it was a genuine > > bug and it's up to him how it reports it and how he rates the app. > > > So - I fixed it quickly, uploaded a fixed version and then - much like > > the above - cross referenced the name to the Google Checkout email > > address and sent him an email saying thanks for your feedback, the bug > > is now fixed. > > > To be clear - I certainly didn't ask him to increase his rating or > > whinge about it!! > > > I'd hope that this is seen as good service, rather than an invasion of > > privacy? > > > One thing I'm not sure on though is whether he would have actually > > received the email? Do those [email protected] email addresses > > actually work if the user has selected 'no' in the email marketing box?- > > Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
