On Tue, May 4, 2010 at 10:32 AM, Totalgeek <[email protected]> wrote:
> How do you guys deal with ratings on applications, especially free ones? > I present a dialog with each update that: 1) requests comments and feedback with a button that takes the user directly to the app on the market 2) stresses that I have no way to respond to these comments so if they have issues of any kind they have to email me 3) lists all the negative / question-type comments with a response from me for each I had one user that left a 1 star rating on my free version and I left a response in the app. Some time later he tried the app again when it was in the just in list to see what had changed and saw my response and actually emailed me so I was able to address his concern (finally). That's the exception rather than the rule but at least other people will hopefully see that I take the feedback seriously and will eventually teach them that using the comments to report issues is useless. > I don't understand why people would give an app 1 star when the application > runs fine but they feel features aren't up to par. I would agree with 2-3 > stars but 1? I would give 1 to apps that crash not run without features you > feel are necessary. > Some people simply have a sense of entitlement and expect everything for free. I've got plenty of those. > How do you entice the people who are enjoying it to post a rating? > Popup dialog, see above. > People will either rate 1 or 5 and nothing in between, and most of the time > you only get a rating during 'uninstall' and if its within hours of install > its usually a 1. > Yup, unfortunately that's the knee-jerk reaction most people have - they expect it to work and if it doesn't, it must be the developer's / apps fault. They don't think about the fact that it could be something on their phone; or their platform version; or their settings; or .... etc, etc. On Tue, May 4, 2010 at 11:36 AM, Sam Contapay <[email protected]> wrote: > I do have an email I posted about sending bugs or comments to, perhaps I > should put it in the application? > Definitely. > I created a small web page that shows what's up and coming and new changes > but I don't think users actually look at it. > Load it up automatically when the user updates. ------------------------------------------------------------------------------------------------- TreKing - Chicago transit tracking app for Android-powered devices http://sites.google.com/site/rezmobileapps/treking -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
