All good advice! Since I'm working on updating this application this
iteration I'll focus on adding proactive user elicited advice support.
I don't want to read the comments anymore it just irks me when I see
'1 star' and the comment is '{x} should move faster' ?? App design
says x was supposed to move that fast? It's not a show stopper, just a
stopper for them.And as I said from the admob integration it looks like a lot more people are using it then I anticipated. I wish those people would post a rating. After I integrate these features I'll be sure to keep the group updated. I'm kind of curious myself. On Wed, May 5, 2010 at 6:35 AM, TreKing <[email protected]> wrote: > On Tue, May 4, 2010 at 10:32 AM, Totalgeek <[email protected]> wrote: >> >> How do you guys deal with ratings on applications, especially free ones? > > I present a dialog with each update that: > 1) requests comments and feedback with a button that takes the user directly > to the app on the market > 2) stresses that I have no way to respond to these comments so if they have > issues of any kind they have to email me > 3) lists all the negative / question-type comments with a response from me > for each > I had one user that left a 1 star rating on my free version and I left a > response in the app. Some time later he tried the app again when it was in > the just in list to see what had changed and saw my response and actually > emailed me so I was able to address his concern (finally). That's the > exception rather than the rule but at least other people will hopefully see > that I take the feedback seriously and will eventually teach them that using > the comments to report issues is useless. > >> >> I don't understand why people would give an app 1 star when >> the application runs fine but they feel features aren't up to par. I >> would agree with 2-3 stars but 1? I would give 1 to apps that crash not >> run without features you feel are necessary. > > Some people simply have a sense of entitlement and expect everything for > free. I've got plenty of those. > >> >> How do you entice the people who are enjoying it to post a rating? > > Popup dialog, see above. > >> >> People will either rate 1 or 5 and nothing in between, and most of the >> time you only get a rating during 'uninstall' and if its within hours >> of install its usually a 1. > > Yup, unfortunately that's the knee-jerk reaction most people have - they > expect it to work and if it doesn't, it must be the developer's / apps > fault. They don't think about the fact that it could be something on their > phone; or their platform version; or their settings; or .... etc, etc. > On Tue, May 4, 2010 at 11:36 AM, Sam Contapay <[email protected]> wrote: >> >> I do have an email I posted about sending bugs or comments to, perhaps I >> should put it in the application? > > Definitely. > >> >> I created a small web page that shows what's up and coming and new changes >> but I don't think users actually look at it. > > Load it up automatically when the user updates. > ------------------------------------------------------------------------------------------------- > TreKing - Chicago transit tracking app for Android-powered devices > http://sites.google.com/site/rezmobileapps/treking > > -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/android-discuss?hl=en. > -- Sam C -- [email protected] -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
