I chose to do something similar, directing users to a specific page on my server:
http://www.dailyroads.com/voyager/m/issues In the app I have a menu item called Issues, where this link is displayed. And there is also another link, inviting users to leave a comment, if they experience any other problems. This seems to work, as I hear about problems directly from the user, and I can write back asking for specifics, or even sending a new version of the app (if I could fix the problem in a short time). Maybe this is one of the reasons my app never got below a 4* rating on any given day :) Robert Monday, May 10, 2010, 10:35:22 PM, you wrote: > Regarding building an FAQ or other informational pages. > Wordpress.com can be useful for this. > Their mobile mode seems to work well. I am currently only using > this for an App about page, but I plan on expanding my use to include FAQs > and HELP. > http://talkingandroid.com/about-bff-photo/ > Carmen > On Mon, May 10, 2010 at 3:07 PM, Maps.Huge.Info (Maps API Guru) > <[email protected]> wrote: > >> Yeah, but you can only address the most recent comments this way and are >> limited and how much you can respond. As you update your comments to respond >> to the latest complaint, your older complaints remain and appear to be >> ignored. By putting responses in the app I'm building a "FAQ", so to speak, >> as people see a response for every single negative issue or question that >> has been posted. Ideally people will read it and not post the same >> complaints or questions. One can dream anyway ... =) > > > I agree with you on the FAQ thing. I'm thinking of adding something > like that to the autoresponder on my support e-mail, it would probably > help there. It wouldn't be such a bad idea to embed that in the apps > help as well. > > I also agree that the limit of one comment and the limited length > hamstring the effort but remember, the average user sees only the > latest three comments, unless they start digging into the comments, > that's all they're likely to see. If you've responded to some sourpuss > with a good answer, that will help a lot. > > -John Coryat > > -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/android-discuss?hl=en. > > > -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/android-discuss?hl=en. > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
