> Yeah, but you can only address the most recent comments this way and are > limited and how much you can respond. As you update your comments to respond > to the latest complaint, your older complaints remain and appear to be > ignored. By putting responses in the app I'm building a "FAQ", so to speak, > as people see a response for every single negative issue or question that > has been posted. Ideally people will read it and not post the same > complaints or questions. One can dream anyway ... =)
I agree with you on the FAQ thing. I'm thinking of adding something like that to the autoresponder on my support e-mail, it would probably help there. It wouldn't be such a bad idea to embed that in the apps help as well. I also agree that the limit of one comment and the limited length hamstring the effort but remember, the average user sees only the latest three comments, unless they start digging into the comments, that's all they're likely to see. If you've responded to some sourpuss with a good answer, that will help a lot. -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
