On Mon, May 10, 2010 at 12:41 PM, Maps.Huge.Info (Maps API Guru) < [email protected]> wrote:
> The problem with even trying to address negative comments in your app is > that the usual "Sucks, uninstall" comments have no reasonable response, plus > they've uninstalled the app. > This is true. But I did have one guy that emailed me after having uninstalled the app because after an update he came across my app again (probably in the Just In list) and saw my response to his specific comment. Granted, this was the one and only time this has happened so far, but again it's better than nothing. > Personally, I think the best tactic is to read your comments regularly and > respond directly in the market so your comment shows above the complainer. > That way, those that are considering the app will see your answer, will see > that you're proactive and will see what you have made as a suggestion to the > sourpuss. > Yeah, but you can only address the most recent comments this way and are limited and how much you can respond. As you update your comments to respond to the latest complaint, your older complaints remain and appear to be ignored. By putting responses in the app I'm building a "FAQ", so to speak, as people see a response for every single negative issue or question that has been posted. Ideally people will read it and not post the same complaints or questions. One can dream anyway ... =) ------------------------------------------------------------------------------------------------- TreKing - Chicago transit tracking app for Android-powered devices http://sites.google.com/site/rezmobileapps/treking -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
