On 06/11/2011 12:45 PM, TreKing wrote:
On Sat, Jun 11, 2011 at 12:39 PM, Felipemnoa<[email protected]> wrote:
Although they should contact us about any potential problems calling them
names is not very diplomatic and not sure it will help at all.
Diplomatic? No, but it helps relieve a wee bit of frustration.
I've frequently referred to Google as a "lemonade stand". IOW, a bunch
of inexperienced kids running a software company. There were many of
these during the "dot com" boom that failed because they wanted to run
it "their way" (reinventing the wheel) and the glaring lack of
experience showed. Google was just one of the lucky ones: right place,
right time, right idea. They seem to have a concept of "laissez faire"
management which may have it's pluses when it comes to flexibility but
can also be disastrous.
I think their attitude about developer AND customer support is let other
developers and other customers take care of it. That's what happens
most of the time on the developer group and the market group. And most
customers don't even know there is a market group nor even an FAQ. I
wind up pointing to those in a support email often. BTW, that model of
support is nothing new since I've seen it with many software companies
that offer a support forum but mainly moderated by some "super customer"
as a perk.
So Google rumbles down the street like a stampeding heard of wildebeests
seemingly unsure where they are going. I've also heard that the "badge
of honor" is that outdated model of working long hours at the company.
Apparently management has never looked at studies where productivity
actually decreases after a certain number of hours (like 50). Sometimes
one might wonder at a company when someone was putting in long hours if
they were just plain inefficient.
Tre, I enjoy your blog comments to the users. You have a great sense of
humor.
- Brian
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