Let me give you a slightly different angle on things; Why would they need to improve?
Sure, we'd like them to improve, but Android Market is a runaway success when you compare it to other platforms in terms of user count and application count, and several other companies have tried to start competitors, and all of which seem to not even hit double digit percentage of Market in terms of apps and users. Every person at Google I've talked to about Market has told me the same thing; It's a staffing issue. Yes, Googlers may have the 20% time, but if you were told you could have 20% of your time to do what you want would you really go and choose to spend it in the lion pit that is Market support? As I've said before, there's a lot of talk about what we, as developers, want, but what I'm trying to point out is that as a business which is suppose to focus on profits (which Google is), the service Market delivers something which users and developers continue to use in large numbers, and so why would they feel the need to spend more money on it by hiring more people to focus on it? Al. -- T: @alsutton W: www.funkyandroid.com The views expressed in this email are those of the author and not necessarily those of Funky Android Limited, it's associates, or it's subsidiaries. On 12 Jun 2011, at 19:53, Brian Conrad wrote: > On 06/11/2011 12:45 PM, TreKing wrote: >> On Sat, Jun 11, 2011 at 12:39 PM, Felipemnoa<[email protected]> wrote: >> >>> Although they should contact us about any potential problems calling them >>> names is not very diplomatic and not sure it will help at all. >> >> Diplomatic? No, but it helps relieve a wee bit of frustration. >> >> > > I've frequently referred to Google as a "lemonade stand". IOW, a bunch of > inexperienced kids running a software company. There were many of these > during the "dot com" boom that failed because they wanted to run it "their > way" (reinventing the wheel) and the glaring lack of experience showed. > Google was just one of the lucky ones: right place, right time, right idea. > They seem to have a concept of "laissez faire" management which may have it's > pluses when it comes to flexibility but can also be disastrous. > > I think their attitude about developer AND customer support is let other > developers and other customers take care of it. That's what happens most of > the time on the developer group and the market group. And most customers > don't even know there is a market group nor even an FAQ. I wind up pointing > to those in a support email often. BTW, that model of support is nothing new > since I've seen it with many software companies that offer a support forum > but mainly moderated by some "super customer" as a perk. > > So Google rumbles down the street like a stampeding heard of wildebeests > seemingly unsure where they are going. I've also heard that the "badge of > honor" is that outdated model of working long hours at the company. > Apparently management has never looked at studies where productivity actually > decreases after a certain number of hours (like 50). Sometimes one might > wonder at a company when someone was putting in long hours if they were just > plain inefficient. > > Tre, I enjoy your blog comments to the users. You have a great sense of > humor. > > - Brian > > -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/android-discuss?hl=en. > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
