On Mon, Jun 13, 2011 at 11:11 AM, Al Sutton <[email protected]> wrote:
> Really?, you know their staffing levels and workloads? Do share your > information. > > I've spoken to several people who work for google separately, and they all > said in their own way the problem is about the amount of work that > developers would like the market team to do and the amount of people > available to do it. > > But if you know better please feel free to share details about what you've > been told. > I don't but as I've already stated it does not take much staff, money, or effort to contribute to forums every once in a while, send a simple email when issues arise, or post to a blog to communicate with developers. The only thing missing there, AFAICT, is the desire to do so. Do you believe it would take more staff to post to a blog or send an email when the console is in a known state of broken? > And all credit to you, but that doesn't get away from the fact that most > people would spend their 20% time working on something else, and those on > other things may not have the depth of knowledge (or the management > approval) to post public statements in relation to support issues. > Precisely - these people supposedly have this extra free time and opt not use it to communicate with and help out developers. OK there might be lack or knowledge or they aren't cleared to discuss some things. But if there's a known issue that breaks the Developer Console, they can't get management to approve an email to developers saying "There's a problem, we're working on it"? That would drastically cut down on their own work as developers would then not need to flood them with support requests. Ever thought they don't have anyone willing to be the punch-bag? Yup - precisely what I stated in my last paragraph. But only because it's gotten as bad as it is. If there were some semblance of communication with developers since the beginning of the Market, anyone willing to communicate with us would not be greeted as a punching bag, I don't think. I, for one, would be highly appreciative and understanding of anyone that took the time to help out. But, again, that person does not exist. > Market isn't just a developer to developer product with an API you can > debug with and make a few mistakes, it's a live system that involves real > money. Exactly - so when it breaks and developers lose real money because the Market people don't know how to test it properly, the least they can do is send out a freaking email. Again; What makes you so certain of that? As I see it that's you're take on > things, and unless you know the workloads and staffing levels you can't make > that type of absolute statement. > Correct - that is my take on things. If you are convinced that people on the Market team can't spare 30 seconds here and there every once in a while to contribute to their own forum or send an email or post to a blog when things break because of "workloads and staffing levels", then I suppose that is your take on things. My take is that this is entirely doable and these are lame excuses - much like Bray's "there's a lot of you and only one of me" cop-out at I/O. > And that's the type of sentiment anyone who would step up knows that they > would face, which is unlikely to get things to change. > As I mentioned in my previous-previous post, I've tried the "diplomacy" route sending support requests and suggestions and just waiting things out. I've reached this sentiment after two years of nothing in developer relations changing. Call me cynical but there's nothing that's going to get things to change at this point. ------------------------------------------------------------------------------------------------- TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
