On Monday, 13 May 2013 23:32:29 UTC+2, Nathan wrote: > > No easy answer. You don't want to reward people for not going through > appropriate channels. For that reason, I disagree with the guideline that > says "Whenever you can address the user's comment within the text of your > reply, you should do so". >
Yes, that's quite an irrealistic guideline. Obviously, guy who wrote it didn't thought of the consequences. > > On the other hand, unanswered tech support like comments leave the > impression that there are problems, and the developer doesn't care. People > thought that long before replying was ever a possibility. > Sure, but you cannot answer to every tech support otherwise you will be flooded with tech support comments (with low rating) instead of reviews. I think seldom replying to tech support comments might do the trick, but after a flurry of low rating tech support comments after having released an app update and made quite a bit of replies to address them, I'm bordering not answering at all for now. > > Users more often read the comments than they do the description, and quite > often regard them as the gospel truth. Someone comments that "Don't work on > my HTC One", and I can expect messages from other users asking when I plan > to release a version that is compatible with the HTC One. > > That's true for some of them, however most users are also good at discarding clown or iditiotic comments. On another subject, what baffle me is that for an app that get much more good reviews than bad by a large margin, it looks like Google will favor bad reviews to put in the top 3 (and they can stay there for a while). Like if Google found it fun to make developers look bad by putting bad reviews in front. One of the only way to make the top 3 change fast is to publish a new app version, which generally triggers a lot of new reviews fast (new reviews which can be low rated, so not always guaranteed success to move those top 3 bad reviews). -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/android-discuss?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
