On 05/10/2013 10:40 AM, Nathan wrote:
On Thursday, May 9, 2013 8:07:07 AM UTC-7, John Coryat wrote:
I believe my response would have been a quick click on the little garbage
can icon. You have to wonder though. What was the point of the user
contacting you in the first place? Silly humans.
There are always reasons. They don't have to be rational. A wounded animal
will strike at the very people who are trying to give it medical care.
It's a person who was extremely frustrated and felt the need to lash out at
the source of the pain.
There's a heavy overlap between them and the people that believe that
paying you a few bucks gives them license to abuse you and/or tell you how
to run your company.
I tree to keep my thoughts about such people to myself.
I really do want to get to the bottom of what caused the person so much
frustration and hostility. But I may need a more cooperative informant
first.
Nathan
Yup, I had one customer very frustrated and gave me a 1 star. But, and
this was before I got replies activated, he did contact me and I fixed
his problem. He returned and changed the review to a five star. I've
actually had that happen more than once.
- Brian
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