Hi,
I suspect that you are not using a portmapper.
Try adding source_tcp=1234 or whatever number you have set.
Best Regards - Misi, RRR AB, http://rrr.se
> Thanks for the ongoing help Misi. I did the steps you gave below and ran the
> command RRRchive.ext export.cfg, however, unfortunately its only ending up
> with below error -
>
> Error from export.log -
> --------------------------------------------------------------------------------------------------------------------------------
> rrrchive: 2015-05-08 05:04:25, type=APP, level=NOTICE, file=rrrchive.cpp,
> line=5043
> Program Start: configfile=export.cfg
> rrrchive: 2015-05-08 05:05:43, type=ARS, level=ERROR, file=rrrchive.cpp,
> line=389
> ARGetServerInfo(server=au10qap4mdtels2, AR_SERVER_INFO_DELAY_RECACHE_TIME)
> API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details
> ARStatusList: contains 1 messages
> Number: ARERR 90
> Message: Cannot open catalog; Message number = 90
> Append: au10qap4mdtels2 : RPC: Rpcbind failure - RPC: Timed out
>
> rrrchive: 2015-05-08 05:05:43, type=APP, level=NOTICE, file=rrrchive.cpp,
> line=5057
> Program End: configfile=export.cfg, timetorun=0:01:18
> --------------------------------------------------------------------------------------------------------------------------------
>
> The server au10qap4mdtels2 is one of the user facing server from the Server
> Group Environment we're having in our Production Env.
> I believe this might be because I am trying to run this from my local machine.
> Do you suggest to try for some other test environment server first to confirm
> (will also help to understand if any performance impact due to the activity,
> if any).
>
> Also would like to know Misi, how much time should I expect the activity to
> take, approximately.
> So that accordingly I can try one form at a time, if required.
>
> Thanks,
> Sagar
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Friday, 8 May 2015 4:18 AM
> To: [email protected]
> Subject: Re: Retrieving attachments from Remedy Tickets
>
> Hi,
>
> It extracts data fields to a single ARX text file for each form. Each
> attachment stored in an ARS/Remedy record, of any type, will be stored in a
> separate sub directory with the Request-ID as directory name.
>
> Just create the config with notepad and call it something like export.cfg.
>
> Then start a cmd-prompt and run RRR|Chive.
>
> C:\rrrchive\> rrrchive.exe export.cfg
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> Thanks a lot Misi, that seems going to be helpful to my requirement
>> and I could sign up and download the software successfully, the rrrchive.
>>
>> Just had 2 doubts queries -
>> 1. Does this help only for the ARS-files or can that help extract any
>> kind of attachments. (as per my email below, the major candidate would
>> be Changes form as it may have the attachments of different types
>> including .doc, .xls, .msg, .xml, .zip, etc).
>> 2. The sample configuration you've provided below, could you please
>> also tell me which file I should configure it within. Or if need to be
>> created from a notepad explicitly, what extension I should save it with.?
>>
>> I hope making the things as advised by you will work for me (my
>> requirement).
>> Thanks again.
>>
>> Regards,
>> Sagar
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, 7 May 2015 9:54 PM
>> To: [email protected]
>> Subject: Re: Retrieving attachments from Remedy Tickets
>>
>> Hi,
>>
>> I would use our RRR|Chive tool to export everything to a directory
>> with ARX-files. For each ticket you will get a directory containing
>> the attachments.
>>
>> Here is the download: https://rrr.se/cgi/index?pg=chive
>>
>> Sample config for dumping everything for a few forms:
>> source_server = yourserver
>> source_user = Demo
>> source_password =
>> target_dir = C:\remedydump
>> multipleforms = \
>> HPD:Help Desk,\
>> PBM:Problem Investigation,\
>> CHG:Infrastructure Change
>> splitsearch = YES
>> transfertype = COPY
>> skipfields = DISPLAYONLY
>> logfile = AUTO
>> progressbar = YES
>>
>> You have to adapt it to the forms containing your attachments.
>>
>> We also have a tool to convert the ARX-data into HTML format:
>> https://rrr.se/cgi/tools/main?tool=rrrArxToHTML
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>>> Thanks for quick response Misi. Yeah, if it would be one or two, can
>>> do the below solution.
>>> However, we have apporx. 88k INCIDENTS and 7500+ Changes (the biggest
>>> candidate) and PBI and PKEs approx. 1k each.
>>>
>>> Need to do this activity to transfer the same to the customer before
>>> they close off.
>>>
>>> They need to have all the data they have in the system, including the
>>> tickets and the attachments in them.
>>>
>>> Please let me know would you need anything more from my end.
>>>
>>> Thanks,
>>> Sagar
>>>
>>> Thanks & Regards,
>>> Sagar G Anandpara
>>> E : [email protected]
>>> D : +61399113461
>>> M: +61470380369
>>> Infosys Limited, Docklands
>>>
>>> Infosys Technologies, IMST | iTAM L3 Support
>>>
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>>> Sent: Thursday, 7 May 2015 8:01 PM
>>> To: [email protected]
>>> Subject: Re: Retrieving attachments from Remedy Tickets
>>>
>>> Hi,
>>>
>>> One way would be to open the Incident form in the Mid-Tier browser,
>>> and clicking on the right buttons to retrieve it.
>>>
>>> Or do you need to dump them all out to the file system?
>>>
>>> Can you please elaborate a little on the reasons behind this requirements?
>>>
>>> Best Regards - Misi, RRR AB, http://rrr.se
>>>
>>>> Hi,
>>>>
>>>> Greetings.!
>>>> Need assistance in retrieving the attachments from Incidents,
>>>> Problems, Known Errors and Changes from Remedy ITSM v7.0.
>>>>
>>>> Kindly advise the best possible option to do this.
>>>>
>>>> Please let me know for anything needed for answering my requirement.
>>>>
>>>> Regards,
>>>> Sagar
>>>>
>>>>
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