Hi,
It extracts data fields to a single ARX text file for each form. Each
attachment stored in an ARS/Remedy record, of any type, will be stored in a
separate sub directory with the Request-ID as directory name.
Just create the config with notepad and call it something like export.cfg.
Then start a cmd-prompt and run RRR|Chive.
C:\rrrchive\> rrrchive.exe export.cfg
Best Regards - Misi, RRR AB, http://rrr.se
> Thanks a lot Misi, that seems going to be helpful to my requirement and I
> could sign up and download the software successfully, the rrrchive.
>
> Just had 2 doubts queries -
> 1. Does this help only for the ARS-files or can that help extract any kind of
> attachments. (as per my email below, the major candidate would be Changes form
> as it may have the attachments of different types including .doc, .xls, .msg,
> .xml, .zip, etc).
> 2. The sample configuration you've provided below, could you please also tell
> me which file I should configure it within. Or if need to be created from a
> notepad explicitly, what extension I should save it with.?
>
> I hope making the things as advised by you will work for me (my requirement).
> Thanks again.
>
> Regards,
> Sagar
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Thursday, 7 May 2015 9:54 PM
> To: [email protected]
> Subject: Re: Retrieving attachments from Remedy Tickets
>
> Hi,
>
> I would use our RRR|Chive tool to export everything to a directory with
> ARX-files. For each ticket you will get a directory containing the
> attachments.
>
> Here is the download: https://rrr.se/cgi/index?pg=chive
>
> Sample config for dumping everything for a few forms:
> source_server = yourserver
> source_user = Demo
> source_password =
> target_dir = C:\remedydump
> multipleforms = \
> HPD:Help Desk,\
> PBM:Problem Investigation,\
> CHG:Infrastructure Change
> splitsearch = YES
> transfertype = COPY
> skipfields = DISPLAYONLY
> logfile = AUTO
> progressbar = YES
>
> You have to adapt it to the forms containing your attachments.
>
> We also have a tool to convert the ARX-data into HTML format:
> https://rrr.se/cgi/tools/main?tool=rrrArxToHTML
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Thanks for quick response Misi. Yeah, if it would be one or two, can
>> do the below solution.
>> However, we have apporx. 88k INCIDENTS and 7500+ Changes (the biggest
>> candidate) and PBI and PKEs approx. 1k each.
>>
>> Need to do this activity to transfer the same to the customer before
>> they close off.
>>
>> They need to have all the data they have in the system, including the
>> tickets and the attachments in them.
>>
>> Please let me know would you need anything more from my end.
>>
>> Thanks,
>> Sagar
>>
>> Thanks & Regards,
>> Sagar G Anandpara
>> E : [email protected]
>> D : +61399113461
>> M: +61470380369
>> Infosys Limited, Docklands
>>
>> Infosys Technologies, IMST | iTAM L3 Support
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, 7 May 2015 8:01 PM
>> To: [email protected]
>> Subject: Re: Retrieving attachments from Remedy Tickets
>>
>> Hi,
>>
>> One way would be to open the Incident form in the Mid-Tier browser,
>> and clicking on the right buttons to retrieve it.
>>
>> Or do you need to dump them all out to the file system?
>>
>> Can you please elaborate a little on the reasons behind this requirements?
>>
>> Best Regards - Misi, RRR AB, http://rrr.se
>>
>>> Hi,
>>>
>>> Greetings.!
>>> Need assistance in retrieving the attachments from Incidents,
>>> Problems, Known Errors and Changes from Remedy ITSM v7.0.
>>>
>>> Kindly advise the best possible option to do this.
>>>
>>> Please let me know for anything needed for answering my requirement.
>>>
>>> Regards,
>>> Sagar
>>>
>>>
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