Hi Sagar,
If you are looking to create HTML containing all or some of the data from a change (or Incident, Problem, etc) - including HTML links to attachments - including all related data, then Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/scriptlib/index.htmlhttp:/www.softwaretoolhouse.com/> or even Meta-Archive <http://softwaretoolhouse.com/product/SthArch/> could help you. The HTML can have any style or format you like. It is real easy to change attachment file names while keeping extensions and build both one page per request as well as multiple levels of index pages (say by date, categorization, etc). The Script Library <http://www.softwaretoolhouse.com/product/SthMupd/scriptlib/index.htmlhttp:/www.softwaretoolhouse.com/product/SthMupd/scriptlib/index.html> section of our website was generated by Meta-Update running through a bunch of simple Remedy forms. That single script took under an hour to write. This is not a free product but you may find it very useful for your ITSM practise beyond this application. Here are some quotes from customers: "I love Meta-Update and still believe every large Remedy implementation team must have it in their kitty." "I recommend Meta-Update for all those who want the flexibility of a scripting language to handle bulk ARS data." "Software Tool House Inc. has developed Meta-Update software that enables organisations to apply bulk data changes to Remedy BMC customer data without redevelopment or customization of Remedy source code." Contact me off-list for a free trial or presentation. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:ben.cher...@softwaretoolhouse.com> ben.cher...@softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Girishkumar Anandpara Sent: May-07-15 08:33 To: arslist@ARSLIST.ORG Subject: Re: Retrieving attachments from Remedy Tickets Thanks a lot Misi, that seems going to be helpful to my requirement and I could sign up and download the software successfully, the rrrchive. Just had 2 doubts queries - 1. Does this help only for the ARS-files or can that help extract any kind of attachments. (as per my email below, the major candidate would be Changes form as it may have the attachments of different types including .doc, .xls, .msg, .xml, .zip, etc). 2. The sample configuration you've provided below, could you please also tell me which file I should configure it within. Or if need to be created from a notepad explicitly, what extension I should save it with.? I hope making the things as advised by you will work for me (my requirement). Thanks again. Regards, Sagar -----Original Message----- From: Action Request System discussion list(ARSList) [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, 7 May 2015 9:54 PM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Re: Retrieving attachments from Remedy Tickets Hi, I would use our RRR|Chive tool to export everything to a directory with ARX-files. For each ticket you will get a directory containing the attachments. Here is the download: <https://rrr.se/cgi/index?pg=chive> https://rrr.se/cgi/index?pg=chive Sample config for dumping everything for a few forms: source_server = yourserver source_user = Demo source_password = target_dir = C:\remedydump multipleforms = \ HPD:Help Desk,\ PBM:Problem Investigation,\ CHG:Infrastructure Change splitsearch = YES transfertype = COPY skipfields = DISPLAYONLY logfile = AUTO progressbar = YES You have to adapt it to the forms containing your attachments. We also have a tool to convert the ARX-data into HTML format: <https://rrr.se/cgi/tools/main?tool=rrrArxToHTML> https://rrr.se/cgi/tools/main?tool=rrrArxToHTML Best Regards - Misi, RRR AB, <http://www.rrr.se> http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at <http://rrr.se> http://rrr.se. > Thanks for quick response Misi. Yeah, if it would be one or two, can > do the below solution. > However, we have apporx. 88k INCIDENTS and 7500+ Changes (the biggest > candidate) and PBI and PKEs approx. 1k each. > > Need to do this activity to transfer the same to the customer before > they close off. > > They need to have all the data they have in the system, including the > tickets and the attachments in them. > > Please let me know would you need anything more from my end. > > Thanks, > Sagar > > Thanks & Regards, > Sagar G Anandpara > E : <mailto:sagar_anandp...@infosys.com> sagar_anandp...@infosys.com > D : +61399113461 > M: +61470380369 > Infosys Limited, Docklands > > Infosys Technologies, IMST | iTAM L3 Support > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [ <mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Misi > Mladoniczky > Sent: Thursday, 7 May 2015 8:01 PM > To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG > Subject: Re: Retrieving attachments from Remedy Tickets > > Hi, > > One way would be to open the Incident form in the Mid-Tier browser, > and clicking on the right buttons to retrieve it. > > Or do you need to dump them all out to the file system? > > Can you please elaborate a little on the reasons behind this requirements? > > Best Regards - Misi, RRR AB, <http://rrr.se> http://rrr.se > >> Hi, >> >> Greetings.! >> Need assistance in retrieving the attachments from Incidents, >> Problems, Known Errors and Changes from Remedy ITSM v7.0. >> >> Kindly advise the best possible option to do this. >> >> Please let me know for anything needed for answering my requirement. >> >> Regards, >> Sagar >> >> >> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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