Thanks for the ongoing help Misi. I did the steps you gave below and ran the command RRRchive.ext export.cfg, however, unfortunately its only ending up with below error -
Error from export.log - -------------------------------------------------------------------------------------------------------------------------------- rrrchive: 2015-05-08 05:04:25, type=APP, level=NOTICE, file=rrrchive.cpp, line=5043 Program Start: configfile=export.cfg rrrchive: 2015-05-08 05:05:43, type=ARS, level=ERROR, file=rrrchive.cpp, line=389 ARGetServerInfo(server=au10qap4mdtels2, AR_SERVER_INFO_DELAY_RECACHE_TIME) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 90 Message: Cannot open catalog; Message number = 90 Append: au10qap4mdtels2 : RPC: Rpcbind failure - RPC: Timed out rrrchive: 2015-05-08 05:05:43, type=APP, level=NOTICE, file=rrrchive.cpp, line=5057 Program End: configfile=export.cfg, timetorun=0:01:18 -------------------------------------------------------------------------------------------------------------------------------- The server au10qap4mdtels2 is one of the user facing server from the Server Group Environment we're having in our Production Env. I believe this might be because I am trying to run this from my local machine. Do you suggest to try for some other test environment server first to confirm (will also help to understand if any performance impact due to the activity, if any). Also would like to know Misi, how much time should I expect the activity to take, approximately. So that accordingly I can try one form at a time, if required. Thanks, Sagar -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Friday, 8 May 2015 4:18 AM To: [email protected] Subject: Re: Retrieving attachments from Remedy Tickets Hi, It extracts data fields to a single ARX text file for each form. Each attachment stored in an ARS/Remedy record, of any type, will be stored in a separate sub directory with the Request-ID as directory name. Just create the config with notepad and call it something like export.cfg. Then start a cmd-prompt and run RRR|Chive. C:\rrrchive\> rrrchive.exe export.cfg Best Regards - Misi, RRR AB, http://rrr.se > Thanks a lot Misi, that seems going to be helpful to my requirement > and I could sign up and download the software successfully, the rrrchive. > > Just had 2 doubts queries - > 1. Does this help only for the ARS-files or can that help extract any > kind of attachments. (as per my email below, the major candidate would > be Changes form as it may have the attachments of different types > including .doc, .xls, .msg, .xml, .zip, etc). > 2. The sample configuration you've provided below, could you please > also tell me which file I should configure it within. Or if need to be > created from a notepad explicitly, what extension I should save it with.? > > I hope making the things as advised by you will work for me (my requirement). > Thanks again. > > Regards, > Sagar > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Thursday, 7 May 2015 9:54 PM > To: [email protected] > Subject: Re: Retrieving attachments from Remedy Tickets > > Hi, > > I would use our RRR|Chive tool to export everything to a directory > with ARX-files. For each ticket you will get a directory containing > the attachments. > > Here is the download: https://rrr.se/cgi/index?pg=chive > > Sample config for dumping everything for a few forms: > source_server = yourserver > source_user = Demo > source_password = > target_dir = C:\remedydump > multipleforms = \ > HPD:Help Desk,\ > PBM:Problem Investigation,\ > CHG:Infrastructure Change > splitsearch = YES > transfertype = COPY > skipfields = DISPLAYONLY > logfile = AUTO > progressbar = YES > > You have to adapt it to the forms containing your attachments. > > We also have a tool to convert the ARX-data into HTML format: > https://rrr.se/cgi/tools/main?tool=rrrArxToHTML > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Thanks for quick response Misi. Yeah, if it would be one or two, can >> do the below solution. >> However, we have apporx. 88k INCIDENTS and 7500+ Changes (the biggest >> candidate) and PBI and PKEs approx. 1k each. >> >> Need to do this activity to transfer the same to the customer before >> they close off. >> >> They need to have all the data they have in the system, including the >> tickets and the attachments in them. >> >> Please let me know would you need anything more from my end. >> >> Thanks, >> Sagar >> >> Thanks & Regards, >> Sagar G Anandpara >> E : [email protected] >> D : +61399113461 >> M: +61470380369 >> Infosys Limited, Docklands >> >> Infosys Technologies, IMST | iTAM L3 Support >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Misi Mladoniczky >> Sent: Thursday, 7 May 2015 8:01 PM >> To: [email protected] >> Subject: Re: Retrieving attachments from Remedy Tickets >> >> Hi, >> >> One way would be to open the Incident form in the Mid-Tier browser, >> and clicking on the right buttons to retrieve it. >> >> Or do you need to dump them all out to the file system? >> >> Can you please elaborate a little on the reasons behind this requirements? >> >> Best Regards - Misi, RRR AB, http://rrr.se >> >>> Hi, >>> >>> Greetings.! >>> Need assistance in retrieving the attachments from Incidents, >>> Problems, Known Errors and Changes from Remedy ITSM v7.0. >>> >>> Kindly advise the best possible option to do this. >>> >>> Please let me know for anything needed for answering my requirement. >>> >>> Regards, >>> Sagar >>> >>> >>> >>> **************** CAUTION - Disclaimer ***************** This e-mail >>> contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for >>> the use of the addressee(s). 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