Hello, We are still running 5.1.2 with a scheduled upgrade to 7.0.1 by May, where completing the upgrade by March 11 is not an option. Upgrading to 6 as an interim step is not a preferable option (albeit the only one officially sanctioned by BMC).
For sure, without corrective action, date/time values falling between 3/11/07 2AM and 4/3/07 2AM stored in the database prior to 3/11/07 2AM will be incorrect. We can identify these and modify them. Assuming the system clock correctly adapts to the new DST, Remedy's date calculations after DST takes effect should be accurate, right? ...or...will there be a problem with future date values after 4/3/07 2AM, since that is when that ARS library thinks DST is taking effect? More specifically, since we have SLA's that use business time, are we in for a heap of trouble if we stay with 5.1.2 through 3/11 and past 4/3? Thanks, Dave Duke University OIT Durham, NC On 1/5/07, Ron Legters <[EMAIL PROTECTED]> wrote:
Just because your computer clock is correct is no guarantee that times in Remedy will be right. Remember that ARS stores times as seconds since Midnight, 1/1/1970 GMT. Every time it displays a time, it calculates the difference between what's stored and the time zone it's displaying in, so if ARS doesn't know it's DST, every time between the old and new Daylight start times will be off by an hour. Thanks, Ron Tools Admin
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