Frank,

Did you get any errors while starting your email engine?

Is the service still running? Check to see if your emaild.pid file exists in 
the installation folder..

Also check the error logs on the Email error logs form and see if there are any 
records created for fatal errors..

See anything in the arerror.log file?
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.



----- Original Message ----
From: Remedy Developer <[EMAIL PROTECTED]>
To: [email protected]
Sent: Thursday, January 18, 2007 12:03:40 PM
Subject: Email Notifications not working

** 
Hi All,
        My environment is as follows:
ARS 6.3 server patch 18 installed on Sun Solaris 5.9 with Oracle 9i database 
and Email Engine 6.3. My exchange server is Microsoft Exchange and for outgoing 
the protocol is SMTP relay with outgoing port as 25. I do not have SSL enabled. 
I am providing the username and password of the user that I am trying to send 
the email to in Email configuration form and I have the same user configured in 
my User form with the same Email Address.
 
My Email configuration form is configured correctly and when I try sending 
email from Email Messages form, it says "Yes" instead of "Sent". I do not have 
any clue as to why the notification is not going. Kindly help. 
 
Rgds.,
Frank


 
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