...what I said in earlier post will generate a survey for every 100th ticket created (roughly, anyway) when it is resolved. Call this one formula 1.
Formula 2, if you really want to generate it for every 100th ticket resolved (regardless of when they were created), you will have to keep track of how many have been resolved so far [[ keep a counter in a separate form...or you can query the ticket form to find out how many have been resolved so far...hmm the second option here may be problematic, when/if you remove records and it's an expensive query; probably want to stay with keeping a counter on another form...sorry I am thinking as I write ]] and use similar logic. No matter which way you go formula 1 or 2, the result will be roughly similar. Just because original formula #1 is simpler, I would go with it. Most places, to make sure the same person doesn't get too many surveys, something is put in place such as... make sure the same person doesn't get two surveys within x amount of time. If the same person happens to be the next one selected for survey, then you can skip that person and go with the next ticket. It may not be an issue for you, because your frequency is rather low (every 100th, instead of, say every 5th). Depends on you ticket volume and size of user population too. --- Jack Samson <[EMAIL PROTECTED]> wrote: > All, > > I am trying to send a survey out on every 100th > resolved helpdesk ticket. > Has anyone done this and what would be a good > workflow approach to building > this? > > Thanks, > > Jackson > > _________________________________________________________________ > Get in the mood for Valentine's Day. View photos, > recipes and more on your > Live.com page. > http://www.live.com/?addTemplate=ValentinesDay&ocid=T001MSN30A0701 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > ____________________________________________________________________________________ Now that's room service! Choose from over 150,000 hotels in 45,000 destinations on Yahoo! Travel to find your fit. http://farechase.yahoo.com/promo-generic-14795097 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
