The language barrier is a pretty big problem. Some are pretty good (accent wise) others....not so much. I say this not as an insult to anyone, merely a statement of fact.
I really urge everyone to hammer away at the support issues at UserWorld.... This is getting rediculous for the amount of money we spend on support. Warren On 9/14/07, Susan Palmer <[EMAIL PROTECTED]> wrote: > > ** I guess I haven't complained enough about that here. I NEVER get a US > tech unless I escalate with mean language. I know there is a US tech in the > background and when I get obnoxious ... yes it does happen ... they may out > of frustration too ... hand the phone over. That person is there to help in > the background. I can just picture the image. Multiple phone people > answering calls ... no one actually understanding them ... alot of repeat > that, what was that, spell that, I can't quite get that, say it slower .... > and the US Tech on roller skates going from phone person to phone person to > try and coach them. You'd think they would all talk slow and enunciate by > now. Where are Rosetta Stone language CDs when you need them? Or are > Warren and I the only ones with translation deficiencies !! > > Susan > > On 9/14/07, Warren Baltimore <[EMAIL PROTECTED]> wrote: > > > > ** Question to my fellow "Fasttrack" support people. > > > > How would you rate the current service that you are getting from BMC? > > Has anybody had trouble getting to a US technician when you have a problem > > understanding the overseas tech? > > > > -- > > Warren R. Baltimore II > > Remedy Developer > > UW Medicine IT Services > > School of Medicine > > University of Washington > > Box 358220 > > 1325 Fourth Ave, Suite 2000 > > Seattle, WA 98101 > > > > The opinions expressed in this e-mail are in no way those of the > > University of Washington, or the State of Washington. They are my own. > > __20060125_______________________This posting was submitted with HTML in > > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
