I've experienced problems with the actual phone connections too between the overseas support and here in the US. At times I simply can not understand the person on the other end of the line due to static and a very, very quiet connection. When I could hear the person it was obvious they were trying to communicate and talking loudly - but they still sounded like they were 10,000 miles away (okay, so they WERE 10,000 miles away - but with phone technology we shouldn't have that problem. I called my sister the other day who is currently in Korea and the connection was fine.) BMC obviously has multiple issues to address.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, September 14, 2007 3:31 PM To: [email protected] Subject: Re: BMC Support ** I guess I haven't complained enough about that here. I NEVER get a US tech unless I escalate with mean language. I know there is a US tech in the background and when I get obnoxious ... yes it does happen ... they may out of frustration too ... hand the phone over. That person is there to help in the background. I can just picture the image. Multiple phone people answering calls ... no one actually understanding them ... alot of repeat that, what was that, spell that, I can't quite get that, say it slower .... and the US Tech on roller skates going from phone person to phone person to try and coach them. You'd think they would all talk slow and enunciate by now. Where are Rosetta Stone language CDs when you need them? Or are Warren and I the only ones with translation deficiencies !! Susan On 9/14/07, Warren Baltimore <[EMAIL PROTECTED]> wrote: ** Question to my fellow "Fasttrack" support people. How would you rate the current service that you are getting from BMC? Has anybody had trouble getting to a US technician when you have a problem understanding the overseas tech? -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
