I've also experienced the very 'quiet' call. I turn my phone volume to the max and can barely hear the sound. We use IP phone and I assume they are too to minimize cost. Of course it could be poor quality headsets or any number of things. They are the only people I have a problem hearing due to volume.
Susan On 9/14/07, William Rentfrow <[EMAIL PROTECTED]> wrote: > > ** I've experienced problems with the actual phone connections too between > the overseas support and here in the US. At times I simply can not > understand the person on the other end of the line due to static and a very, > very quiet connection. > > When I could hear the person it was obvious they were trying to > communicate and talking loudly - but they still sounded like they were > 10,000 miles away (okay, so they WERE 10,000 miles away - but with phone > technology we shouldn't have that problem. I called my sister the other day > who is currently in Korea and the connection was fine.) > > BMC obviously has multiple issues to address. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Susan Palmer > *Sent:* Friday, September 14, 2007 3:31 PM > *To:* [email protected] > *Subject:* Re: BMC Support > > ** I guess I haven't complained enough about that here. I NEVER get a US > tech unless I escalate with mean language. I know there is a US tech in the > background and when I get obnoxious ... yes it does happen ... they may out > of frustration too ... hand the phone over. That person is there to help in > the background. I can just picture the image. Multiple phone people > answering calls ... no one actually understanding them ... alot of repeat > that, what was that, spell that, I can't quite get that, say it slower .... > and the US Tech on roller skates going from phone person to phone person to > try and coach them. You'd think they would all talk slow and enunciate by > now. Where are Rosetta Stone language CDs when you need them? Or are > Warren and I the only ones with translation deficiencies !! > > Susan > > On 9/14/07, Warren Baltimore <[EMAIL PROTECTED]> wrote: > > > > ** Question to my fellow "Fasttrack" support people. > > > > How would you rate the current service that you are getting from BMC? > > Has anybody had trouble getting to a US technician when you have a problem > > understanding the overseas tech? > > > > -- > > Warren R. Baltimore II > > Remedy Developer > > UW Medicine IT Services > > School of Medicine > > University of Washington > > Box 358220 > > 1325 Fourth Ave, Suite 2000 > > Seattle, WA 98101 > > > > The opinions expressed in this e-mail are in no way those of the > > University of Washington, or the State of Washington. They are my own. > > __20060125_______________________This posting was submitted with HTML in > > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
