I guess I haven't complained enough about that here. I NEVER get a US tech unless I escalate with mean language. I know there is a US tech in the background and when I get obnoxious ... yes it does happen ... they may out of frustration too ... hand the phone over. That person is there to help in the background. I can just picture the image. Multiple phone people answering calls ... no one actually understanding them ... alot of repeat that, what was that, spell that, I can't quite get that, say it slower .... and the US Tech on roller skates going from phone person to phone person to try and coach them. You'd think they would all talk slow and enunciate by now. Where are Rosetta Stone language CDs when you need them? Or are Warren and I the only ones with translation deficiencies !!
Susan On 9/14/07, Warren Baltimore <[EMAIL PROTECTED]> wrote: > > ** Question to my fellow "Fasttrack" support people. > > How would you rate the current service that you are getting from BMC? Has > anybody had trouble getting to a US technician when you have a problem > understanding the overseas tech? > > -- > Warren R. Baltimore II > Remedy Developer > UW Medicine IT Services > School of Medicine > University of Washington > Box 358220 > 1325 Fourth Ave, Suite 2000 > Seattle, WA 98101 > > The opinions expressed in this e-mail are in no way those of the > University of Washington, or the State of Washington. They are my own. > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
