Dave, I believe there is a helpdesk for that type of customer. I called it once.
Drew -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Tuesday, September 18, 2007 9:11 PM To: [email protected] Subject: Re: BMC Support ** I have already put my two cents in on this one concerning the quality of support that we have received and have been watching this thread with interest. The one thing I haven't seen mentioned is any of the U.S. Federal customers concerns. I know that my federal customer is EXTREMELY concerned with our support being provided by non-us support personnel, too the point where they have been talking about looking for a U.S. only solution. All concerns on this issue raised to our BMC Federal Sales staff have been met with silence. I for one would be interested to know if there are other federal customers out there that share my customers concerns. Dave ---------------------------------------------------------------------------- -- Catch up on fall's hot new shows on Yahoo! TV. Watch previews, get listings, and more! __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
