Its usually if you tick the DSL data import option during ITSM installs, that it takes a long time to import this data in the various DSL staging forms. It appears as though nothing is happening while in fact it performs this data import.
You should find the log files located under the installation directory of Incident Management in a subdirectory called Logs. Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Thursday, October 25, 2007 1:01 PM To: [email protected] Subject: Re: Timeout due to a busy server - Installing Incident Management An install of incident that I did yesterday... took over 6 hours. Be patient. My install was on a Linux box and Top showed almost no activity on the ARS server host. As Joe suggested... watch the log files. (If the Windows installer writes out log files.) I would be very surprised if there are no log files to watch. However the installer could do a much better job of providing some feedback... like.. 10% done... 50% done.. etc... Maybe in version 8/9? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/25/07, Runar Helle <[EMAIL PROTECTED]> wrote: > Hi, > > Thanks. Developer cache made the the install go past "next". However, it seems to stop again at the screen showing "Setup is installing the component. Processing time may vary on your system and may take several hours." > > It has gone several hours and there is no sign of activity on either the Remedy Server nor the the SQL. > > Runar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
