I did an ITSM7 Asset Management installation via Remote Desktop on Windows. After lots of waiting I found out there was a C++ error message popping up on the console of the server (NOT on my remote desktop...). When I clicked OK the installer continued....
So now my Best Practice (TM) for ITSM installations, always do an installation on the Server Console or grab a Console Remote Desktop session by use of the /console switch. Regards, Michiel On 10/26/07, Williamson, Ross, VF-NZ <[EMAIL PROTECTED]> wrote: > ** > > > > The other thing to look at is if you have installed the latest patches for > the AR layer. I had the same problem – once i made sure that the previous > installs were at the right patch level it installed successfully (but did > take a LONG time) > > > > -- > > Ross Williamson > > Lead Architect - Business Service Management > > Vodafone New Zealand > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza > Sent: Friday, 26 October 2007 6:35 a.m. > To: [email protected] > Subject: Re: Timeout due to a busy server - Installing Incident Management > > > > ** > > > Its usually if you tick the DSL data import option during ITSM installs, > that it takes a long time to import this data in the various DSL staging > forms. It appears as though nothing is happening while in fact it performs > this data import. > > > > > > You should find the log files located under the installation directory of > Incident Management in a subdirectory called Logs. > > > > > > > Joe D'Souza > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black > Sent: Thursday, October 25, 2007 1:01 PM > To: [email protected] > Subject: Re: Timeout due to a busy server - Installing Incident Management > > > An install of incident that I did yesterday... took over 6 hours. Be > patient. My install was on a Linux box and Top showed almost no activity on > the ARS server host. > > As Joe suggested... watch the log files. (If the Windows installer writes > out log files.) I would be very surprised if there are no log files to > watch. However the installer could do a much better job of providing some > feedback... like.. 10% done... 50% done.. etc... Maybe in version 8/9? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On 10/25/07, Runar Helle <[EMAIL PROTECTED]> wrote: > > Hi, > > > > Thanks. Developer cache made the the install go past "next". However, it > seems to stop again at the screen showing "Setup is installing the > component. Processing time may vary on your system and may take several > hours." > > > > It has gone several hours and there is no sign of activity on either the > Remedy Server nor the the SQL. > > > > Runar > > __20060125_______________________This posting was submitted > with HTML in it___ > ________________________________ > > Have you seen our website? .... www.vodafone.co.nz > > Manage Your Account, check your Vodafone Mail and send web2TXT online: > www.vodafone.co.nz/myvodafone > ________________________________ > > CAUTION: This correspondence is confidential and intended for the named > recipient(s) only. If you are not the named recipient and receive this > correspondence in error, you must not copy, distribute or take any action in > reliance on it and you should delete it from your system and notify the > sender immediately. Thank you. > > Unless otherwise stated, any views or opinions expressed are solely those of > the author and do not represent those of Vodafone New Zealand Limited. > > 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 > Telephone + 64 9 355 2000 > Facsimile + 64 9 355 2001 > ________________________________ > > __20060125_______________________This posting was > submitted with HTML in it___ -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
