The other thing to look at is if you have installed the latest patches for the AR layer. I had the same problem - once i made sure that the previous installs were at the right patch level it installed successfully (but did take a LONG time)
-- Ross Williamson Lead Architect - Business Service Management Vodafone New Zealand From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, 26 October 2007 6:35 a.m. To: [email protected] Subject: Re: Timeout due to a busy server - Installing Incident Management ** Its usually if you tick the DSL data import option during ITSM installs, that it takes a long time to import this data in the various DSL staging forms. It appears as though nothing is happening while in fact it performs this data import. You should find the log files located under the installation directory of Incident Management in a subdirectory called Logs. Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[email protected]> ]On Behalf Of Carey Matthew Black Sent: Thursday, October 25, 2007 1:01 PM To: [email protected] Subject: Re: Timeout due to a busy server - Installing Incident Management An install of incident that I did yesterday... took over 6 hours. Be patient. My install was on a Linux box and Top showed almost no activity on the ARS server host. As Joe suggested... watch the log files. (If the Windows installer writes out log files.) I would be very surprised if there are no log files to watch. However the installer could do a much better job of providing some feedback... like.. 10% done... 50% done.. etc... Maybe in version 8/9? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/25/07, Runar Helle <[EMAIL PROTECTED]> wrote: > Hi, > > Thanks. Developer cache made the the install go past "next". However, it seems to stop again at the screen showing "Setup is installing the component. Processing time may vary on your system and may take several hours." > > It has gone several hours and there is no sign of activity on either the Remedy Server nor the the SQL. > > Runar __20060125_______________________This posting was submitted with HTML in it___ ----------------------------------------------------------------------------------------------- Have you seen our website?.... http://www.vodafone.co.nz Manage Your Account, check your Vodafone Mail and send web2TXT online: http://www.vodafone.co.nz/myvodafone CAUTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Thank you. Unless otherwise stated, any views or opinions expressed are solely those of the author and do not represent those of Vodafone New Zealand Limited. Vodafone New Zealand Limited 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 Telephone + 64 9 355 2000 Facsimile + 64 9 355 2001 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
