Hi, Thank you all. I let the installation run over night (14 hours), but still the same problem.
Decided to start all over again with SQL resided locally. INC went through without any problems. I'm going to install the rest, import data locally, and then try to move the AR database to an external SQL database. Regards, Runar -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: 26. oktober 2007 12:59 To: [email protected] Subject: Re: Timeout due to a busy server - Installing Incident Management I did an ITSM7 Asset Management installation via Remote Desktop on Windows. After lots of waiting I found out there was a C++ error message popping up on the console of the server (NOT on my remote desktop...). When I clicked OK the installer continued.... So now my Best Practice (TM) for ITSM installations, always do an installation on the Server Console or grab a Console Remote Desktop session by use of the /console switch. Regards, Michiel On 10/26/07, Williamson, Ross, VF-NZ <[EMAIL PROTECTED]> wrote: > ** > > > > The other thing to look at is if you have installed the latest patches for > the AR layer. I had the same problem - once i made sure that the previous > installs were at the right patch level it installed successfully (but did > take a LONG time) > > > > -- > > Ross Williamson > > Lead Architect - Business Service Management > > Vodafone New Zealand > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza > Sent: Friday, 26 October 2007 6:35 a.m. > To: [email protected] > Subject: Re: Timeout due to a busy server - Installing Incident Management > > > > ** > > > Its usually if you tick the DSL data import option during ITSM installs, > that it takes a long time to import this data in the various DSL staging > forms. It appears as though nothing is happening while in fact it performs > this data import. > > > > > > You should find the log files located under the installation directory of > Incident Management in a subdirectory called Logs. > > > > > > > Joe D'Souza > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black > Sent: Thursday, October 25, 2007 1:01 PM > To: [email protected] > Subject: Re: Timeout due to a busy server - Installing Incident Management > > > An install of incident that I did yesterday... took over 6 hours. Be > patient. My install was on a Linux box and Top showed almost no activity on > the ARS server host. > > As Joe suggested... watch the log files. (If the Windows installer writes > out log files.) I would be very surprised if there are no log files to > watch. However the installer could do a much better job of providing some > feedback... like.. 10% done... 50% done.. etc... Maybe in version 8/9? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On 10/25/07, Runar Helle <[EMAIL PROTECTED]> wrote: > > Hi, > > > > Thanks. Developer cache made the the install go past "next". However, it > seems to stop again at the screen showing "Setup is installing the > component. Processing time may vary on your system and may take several > hours." > > > > It has gone several hours and there is no sign of activity on either the > Remedy Server nor the the SQL. > > > > Runar > > __20060125_______________________This posting was submitted > with HTML in it___ > ________________________________ > > Have you seen our website? .... www.vodafone.co.nz > > Manage Your Account, check your Vodafone Mail and send web2TXT online: > www.vodafone.co.nz/myvodafone > ________________________________ > > CAUTION: This correspondence is confidential and intended for the named > recipient(s) only. If you are not the named recipient and receive this > correspondence in error, you must not copy, distribute or take any action in > reliance on it and you should delete it from your system and notify the > sender immediately. Thank you. > > Unless otherwise stated, any views or opinions expressed are solely those of > the author and do not represent those of Vodafone New Zealand Limited. > > 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 > Telephone + 64 9 355 2000 > Facsimile + 64 9 355 2001 > ________________________________ > > __20060125_______________________This posting was > submitted with HTML in it___ -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
