I've been spared the request to do any such SLAs but I'm curious to how well its working and how long you've had it in production.
Ben Cantatore Remedy Administrator Avon (914) 935-2946 "T. Dee" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/07/2008 11:35 AM Please respond to [email protected] To [email protected] cc Subject Re: OT: Rant - SLA - Change / Task I got SLAs working for Tasks - thanks to everyone for their input / help - it is much appreciated! If anyone wants to do this and would like help please do not hesitate to contact me. Ty On 12/20/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > Will do Rick. > > So there are 3 things we want to know. How to build it? How does it impact > the system (this may be a relative thing)? And ultimately, does it do any > good? > > First one is easy to report. Second one will take a while to know because > SLAs need to be defined and then need to be used in production (unless its > so bad the dev system can't handle it). That's a few months away. The last > one will take still longer. > > So expect a quarterly report is what I seem to be saying. > > > > Rick Cook-3 wrote: > > > > Rabi, when you do report back, I would be curious about the impact on the > > performance of SLM that including this additional layer might create. I > > think you're right that developing the workflow isn't rocket surgery, but > > we'll see how well SLM can handle having the heat turned up on it. > > > > Rick > > > > On 12/20/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > >> > >> Not yet. But it will be built by Mid Jan. A colleague of mine will be > >> working > >> on it. If he agrees, I will post some info. > >> > >> I don't see it as a big deal. Laborious, may be, but nothing hard to > >> imagine. Basically copy stuff from another form, say > >> "CHG:InfrastructureChange". First define the datasource in SLM. Then work > >> on > >> the task form to add tab, tables, hidden fields and workflow...some > >> filters > >> and active links, basically copy stuff from the other form. It will take > >> some time to get to stuff like using "Notification Engine" for > >> notifications > >> rather than doing direct notify thru SLM's actions, but again the > >> template > >> is already there, nothing to discover or design. > >> > >> About BMC not "supporting" it. I would think they would support it as > >> much > >> as they support any custom work and custom SLAs. They will try to help > >> you > >> troubleshoot or may be give you some design ideas, but they will not > >> constantly hold your hand as you go thru the coding. That's closer to > >> what > >> their professionla organization does for a living. > >> > >> If somebody at BMC said they won't support it, it depends on how you > >> worded > >> it and how they worded it and who at BMC did you talk to and what they > >> ate > >> for breakfast that morning. I would be surprised to get an official "no > >> help > >> whatsover you are on your own" position. > >> > >> > >> > >> > >> Rabi - i'm curious if you got this working? > >> > >> Thanks! > >> > >> > >> > >> > >> On 12/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > >> > > >> > Funny that you guys are talking about SLAs on tasks. > >> > We will be building just that fairly soon (in ITSM 7). > >> > > >> > I am not sure if it's a good idea or a workable idea. > >> > It was not my idea. But it's going to be built. > >> > > >> -- > >> View this message in context: > >> http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html > >> Sent from the ARS (Action Request System) mailing list archive at > >> Nabble.com. > >> > >> > >> _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >> > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > View this message in context: http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14446360.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
